I prepaid the fees via Trip and the a female staff at front desk told me that they couldn’t find my payment info and therefore she doubted I paid it even though I presented her my payment receipt from Trip. I spent quite some time with Trip customer service back and forth to clarify the situation but the hotel said their reservation department was off work… When I checked out the next morning, the front desk dramatically said she could see my payment information. I am still checking after a long international trip. Disappointed and frustrated! The hotel staff at the gate was friendly though and he helped me with taxi. The hotel itself is quite outdated and the room needs renovation. Because my room is facing a main road and the Old Madina, it is quite noisy and the sound proof is not sufficient. I was awaken from time to time at night due to the noises.

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