I wouldn’t recommend this hotel anyone, I stayed at this hotel recently and paid ￡130 for a night but it was very disappointed with the condition of the room and the way my concerns were handled. I went into the shower and only realised after I was already wet that there was no shampoo provided in the dispenser/tray. This was a basic amenity that should have been checked before the room was given to guests. The room itself was also not properly maintained. There were spider webs around the walls and corners, and the walls had multiple visible cracks, making the room feel neglected and unclean. What made the experience worse was the response from reception. I raised these issues politely, but there was no apology or concern shown at all. I was simply told they could give me a bottle of shampoo to take back to the room. The lack of customer care and professionalism was extremely disappointing. For the price paid, I expected much better standards of cleanliness, maintenance, and customer service. Unfortunately, this stay did not meet even basic expectations

酒店回复：