半夜发生火警，一晚上没睡，按规定是可以退房费的，那么贵，但是不给退，携程也没有能力处理，差评

酒店回复：Dear guests, thank you very much for visiting Emma’s. As we have already apologised and compensated all our guests in the morning, we would like to take this opportunity to apologise once again most sincerely for the inconvenience caused. The fire alarm was triggered by another guest due to the incorrect use of the microwave. However, all safety procedures were followed in accordance with regulations and without any further risks for all our guests. At no time was there any danger to anyone, and the situation was resolved within 30 minutes at the latest. As a hotel, we are happy to take responsibility, even if some situations are beyond our control. We granted all guests a complimentary late check-out. Furthermore, we extended breakfast by two hours, serving it until 12:00 instead of 10:00. All guests also received a small gift upon check-out.We feel sad, that you didn’t speak up to us while we were serving you breakfast in the morning. We understand your disappointment and would be happy to accommodate you. Unfortunately, this message has been posted anonymously, so we are unable to contact you. We wish you all the best and hope you continue to enjoy your trip through Europe. Emma’s Team