The check in was bad experience, the front desk said we were missing a reservation but then after it was cleared they stay was great

酒店回复：Dear Guest, thank you for taking the time to share your experience. We are pleased to hear that, despite the initial challenges during check-in, your overall stay was enjoyable. Your feedback is invaluable to us, and we will ensure that it is addressed to enhance our service. We appreciate your understanding and hope to welcome you back in the future for an even better experience.