While the location of the hotel is excellent, the services provided were far below expectations.I was shockingly charged ?400 for a simple bowl of cornflakes just because my wife was unwell and I could not leave the room. What made the experience even worse was the humiliating argument I had to endure at checkout with the manager to get this ridiculous charge removed. After wasting a significant amount of my time, he reluctantly offered a mere 30% discount, as though he was doing me a favor.The swimming pool is another disappointment — tiny, and existing purely for namesake. Advertising it as a facility is misleading.My two-day stay in Pondicherry was completely ruined because of this experience, and I would strongly discourage anyone from staying at The Promenade. I genuinely hope this complaint reaches the senior leadership of Sarovar Hotels & Resorts, including the General Manager and CEO, because the level of service and customer treatment at this hotel is unacceptable and damaging to the brand’s reputation.

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