The room and bathroom was smaller than we thought. The bar at the pool wasn’t adequately stocked and kept running out of liquor. But the staff was very friendly and accommodating. The steakhouse ran out of steaks and only had flank steaks and none of the enhancement was available. The Italian restaurant food was great and service. The event staff was great very friendly, spoke to everyone, engaged everyone. Our check-in experience was horrible. It took very long to get our room ready. We were last out of a group to get our room. It took about 2 1/2 hours after our 3 PM check-in time.

酒店回复：Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our team friendly and accommodating. It’s always rewarding to know when our team helps create positive moments during your stay.However, we sincerely apologize for the inconveniences you experienced, particularly the delay during check-in, and the inconsistencies with pool bar stock and dining availability at the steakhouse. We understand how these issues impacted your overall experience and appreciate you bringing them to our attention. Your feedback has been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Warm regards,Ivan TapiaGeneral ManagerRoyalton CHIC Antigua, An Autograph Collection All-Inclusive Resort