衞生：可以了 设施：可以了 环境：可以了 服务：可以了

酒店回复：Thank you for choosing to stay at our hotel and for awarding us a fantastic 9/10 rating! We are delighted that you had a satisfactory experience and that our service, cleanliness, and facilities met your expectations. We will continuously strive to improve our quality even further. We look forward to welcoming you back in the near future!Sincerely,Hanoi Ivory Hotel.