The hotel was nice a little "tired". The pool was dirty and full of hair?? the bar was Way understaffed and the waiters were making their own drinks ( not very well) while trying to wait on way too many tables

酒店回复：Dear Guest,We are sorry to hear that certain aspects of our pool area and bar service did not fully meet expectations during your stay. Providing a clean, comfortable environment along with attentive hospitality is very important to us, and we appreciate you bringing these concerns to our attention. Your comments have been shared with the appropriate teams as we continue working to improve the overall guest experience at Hyatt Regency Greenwich. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable visit in the future.Sincerely,Brian LodermeierGeneral Manager