Everything went pretty well. Only area for improvement is the response time to room requests and there was a bit of the run around when trying to schedule an appointment for my daughter's hair. I would recommend this resort to someone on a 4-star level, since I am not quite sure it rises to the 5-star level quality service one might expect. Likely wouldn't return.

酒店回复：Thank you for taking the time to share your feedback with us. We are pleased to hear that overall, your stay went well, but we are truly sorry that aspects of our service did not meet the level of excellence you expected.We sincerely apologize for the delays you experienced with room requests, as well as the frustration surrounding the scheduling of your daughter’s hair appointment. We understand how important seamless and attentive service is to our guests, and we regret that we fell short in these areas during your visit.Your comments regarding our service standards are taken very seriously and will be shared with the appropriate leadership teams as we continuously work to improve the guest experience. While we are grateful for your recommendation, we are disappointed to hear that we did not leave you feeling confident in returning.We truly appreciate your candid feedback and the opportunity to learn from your experience. We hope you may consider giving us another opportunity in the future to provide the elevated level of service we strive to deliver.