WiFi didn’t work during stay. Pool on site is not a pool. Breakfast was not great at all. Check in was an hour late, I asked for an extra hour after check out because of this and then they charged me for it and stated they told me about it. They did not. And refuse to refund me

酒店回复：Thank you for taking the time to share your feedback regarding your recent stay.We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it can be when amenities and services do not align with what was anticipated, particularly regarding the Wi-Fi, pool facilities, breakfast offerings, and the delay in receiving your room at check-in.Regarding your late check-out charge, we understand your concerns. Our records indicate that the late check-out fee was communicated at the time the request was approved. However, we regret that this was not your understanding and apologize for any miscommunication that may have occurred.We value all guest feedback as it helps us identify areas for improvement. Your comments have been shared with the appropriate departments for review. While we are unable to issue a refund for the late check-out fees, we appreciate your feedback and the opportunity to address your concerns.Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a better experience in the future.