Stood at front desk for quite a while waiting to check in. No one behind the counter

酒店回复：Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in and understand how frustrating it can be to arrive and not have someone immediately available at the front desk. This is not the level of service we strive to provide, and we will be addressing this with our team to ensure better attentiveness moving forward. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on your next stay.