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坎布里亚酒店-普莱西德湖湖畔度假村 - 评价详情
  • Guest 时间:2026/05/01
    The hotel is very nice with friendly staff. The location is great. I loved that it is off main street but still at a walking distance from it which avoids any parking issues. My only complaint is that we requested room service and in my opinion it was poorly done. They just changed towels and made the bed. No trash removal, no vacuuming of floors, no refreshing of the bathroom. I expected a more thorough room service.
    酒店回复:Thank you for sharing your feedback—we’re so glad to hear that you enjoyed our location and found our team to be friendly and welcoming. Being just off Main Street while still within walking distance is something many of our guests appreciate, so it’s great to know that stood out during your stay.I’m very sorry, however, that the room service did not meet your expectations. What you described falls short of the thorough service we aim to provide, and I understand how disappointing that must have been. Your comments have been shared with our housekeeping team so we can address this and ensure more consistent and complete service moving forward.We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience on your next visit.
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