While there was an initial misunderstanding due to a hygiene concern which caused distress on our first night stay that I had to escalate the matter through Trip.com, the hotel manager turned the experience around. The night before check-out, we had a genuine and positive conversation at the lobby. She was humble and openly acknowledged her shortcomings and appreciated for helping her learn and grow as a leader. Good to know that a manager willing to take accountability and desire to improve. Every hotel staff we have interacted with are professional and friendly. Aside from the good service recovery, we loved the hotel's convenience: 1. Siji Minfu Peking Roast Duck Restaurant (四季民福) is next to the hotel along with other food options in the same stretch. 2. The hotel is perfectly located within walking distance to Wangfujing Pedestrian Street (shopping and food). 3. The fun robot that delivers food right to our doorstep! The hotel also prepared light snacks for our airport journey. Overall, this hotel is highly recommended!

酒店回复：Dear guests: Hello! Thank you for giving us such a high evaluation. Manxin Hotel is a high-end hotel brand under Huaju Hotel Group. Manxin is a very modern hotel with an elegant Chinese classical architectural appearance, luxurious and exquisite decoration, advanced equipment and facilities environment, forming the unique style of Manxin Hotel. The hotel provides a variety of fruit snacks, teas and surprise gifts every day. We look forward to your next stay! Hotel General Manager: Zhang Zhe