Guest
时间:2026/05/01
Apart from the renovation which we were told beforehand, the room we had was dark (probably because it was a windowless room), humid, aircon wasn’t strong but they provided a fan. Could smell urine even with the toilet seat covered, toilet door was closed, to a point that i was awaken by the foul smell. Had to spray perfume to have it barely covered. Ventilation was super bad. Cons aside, service was good, fridge in room had free drinks. Would recommend to book a window room if you had to even though friend that stayed in the window room said it was bad too. There’s a mall few minutes walk away which was a plus. Good view on the reception floor too.
酒店回复:Dear guest, thank you for choosing to stay at UrCove by HYATT Beijing Forbidden City as the accommodation during your visit to Beijing. Thank you also for recognizing our excellent location and friendly warm service. Due to the ongoing renovation of the exterior of the building by the municipal department, we apologize for not being able to provide you with a perfect stay experience, by the way, a few weeks ago we have already provided a notice on the booking website regarding the municipal department's external construction and terrace construction, we sincerely hope that guests could read it carefully before make reservations. Nonetheless, guests can also enjoy a overlooking view of the Forbidden City at hotel lobby on the 8th-floor. We are always at your service here and I look forward to meet you again at UrCove by HYATT! ---- General Manager Tony Chen