酒店非常有特色，藏式装修非常漂亮，房间有氧气机，大堂经理 Anne 体贴又细致，因为下雨看到我们到门口拿伞迎接了我们为我们倒了驱寒的姜茶，还有欢迎哈达，房间也给我们升级了高楼层山景，真是太感动了，早上又提醒我们天气情况，周边景区/餐厅也介绍的明明白白，是一场舒适有温馨的入住体验。

酒店回复：尊敬的贵宾您好，感谢您选择入住选择迪庆·香格里拉大酒店并抽出宝贵时间给予酒店五星入住点评，作为香格里拉集团的回归之作，酒店自2015年起便在这片雪域高原绽放着自己独有的魅力，感谢您对酒店前台同事Anne服务的肯定，为每一位客人定制殷勤真挚的服务，让来到这里的客人感受完美的体验是我们的荣幸。期待与您的再一次“香”遇，顺祝您及家人万事顺意、平安健康、旅途愉快。

房间乾净整洁舒适，服务人员服务十分的热情周到，我们谘询问题时都很耐心的回答我们，十分开心

酒店回复：感谢您分享入住感受，很高兴各项服务得到您的认可，我们将继续努力，欢迎再度光临。

Beautiful place, loved our room except near elevator and could hear its ascents and descents. Pillows too fluffy but staff friendly and had late night snack that was great!!

酒店回复：Sonja, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property beautiful and enjoyed your room, as well as the late-night snack!We appreciate your feedback regarding the noise near the elevator and the pillows. Your comfort is important to us, and we will certainly take your comments into consideration as we strive to enhance our guest experience.It’s wonderful to know that our staff made a positive impression during your stay. We hope to welcome you back soon for an even more enjoyable visit.

酒店边上的南湖公园很不错！前台文婷小姐姐态度特别好，温柔又耐心，办理入住速度很快，有问题谘询都细心解答，待人热情亲切，服务特别贴心周到，体验感超好！

酒店回复：亲爱的宾客，感谢您选择淮北静安豪生酒店作为您的下榻之所，我们很开心得到咱们的认可，酒店全体员工竭诚为您提供细微贴心的服务，很高兴为您留下了美好的入住体验。我们期待您的再次光临

Amazing hotel for the price, the staff were wonderful and everything was to a high level.

Ci siamo trovati bene, periodo dal 30 aprile al 3 maggio 2026. Camera accogliente, bella e con tutti i confortevoli. Lo consiglierei per un breve periodo di pace e relax

No sugar No coffee No tea

Notre séjour fut très agréable ! Le personnel est souriant aimable et de bons conseils. Le petit déjeuner est varié, bien présenté , abondant , très savoureux et Odette est une perle ?? Le d?ner est excellent et le cocktail du jour : eau de Pologne , à tomber ! Un seul bémol, mais ce n’est qu’une question d’appréciation, je trouve la literie pas assez ferme . Je recommande cet établissement à 100% .

酒店回复：Madame,Nous vous remercions pour votre retour et vos compliments à l'attention du personnel.Nous sommes ravis que vous ayez apprécié votre moment parmi nous.Au plaisir de vous recevoir à nouveau.Bien cordialement,

The gentleman who checked us in was fabulous and super lovely. Unfortunately the room was dirty with hair in the bathroom on the floor, and the room wasn’t as depicted. The photos online had the bedroom being updated, whereas the room we received was in quite rundown. The bedroom also had glass panels to the living room, and no fan, so the light from the living area did filter into the bedroom.

酒店回复：We thank you for your review and are sorry to hear that your stay did not meet expectations. We are pleased to hear that you found our staff friendly and welcoming. Your comments have been passed on to the relevant departments for review and follow up as we continually work to improve the guest experience.

Sheets were not changed from prior guest and when told to staff no apologies and no resolution.