Staff professional, helpful. Nice property. Room clean and spacious. If I’m nitpicking, water pressure varies but otherwise it was a great stay.

Was a nice place accept room didn’t look like pictures when I reserved room little outdated

Le petit déjeuner est très moyen. Rapport qualité prix en dessous.

酒店竟然有KTV，大半夜嚎一整晚，谁睡得着，真是服了，你特价房就写清楚，是低楼层，听得见ktv，大家可以选择，接受就低价，不接受就原价，而不是把人骗过去然后安排在ktv上面。这家算威远比较好的酒店了，但是也没有想到楼下就是ktv，是酒店里麪开了ktv！！！

酒店回复：尊敬的宾客您好，看到您的评价，我们心里非常愧疚，没能让您在酒店睡个安稳觉，真的非常抱歉！KTV噪音确实是我们一直想解决的问题，这次您的反馈也让我们更加重视。您提到活动房安排低楼层的情况我们向您做一个解释，酒店绝不存在将活动房刻意安排低楼层，您入住时间是15号早晨6点零6分，14/15号酒店出租率都达到90%以上，早晨时段房间客人都在住，确实没有其他楼层房间可以安排。酒店最佳入住时间是14点后（平台有注明），宾客对朝向、楼层、更换房型等提出合理需求酒店都是无条件满足，但早晨时段没能做好安排确实很抱歉。收到您的意见后我们也第一时间了解了情况，前台考虑您当时有表达需要着急休息，就迅速安排了当下能够安排的房间，这个楼层也都是正常售卖的，当日也是一层接近20个房间全部有房客，每位客人对噪音的感官不同，这确实是我们没有考虑周全，真诚向您致歉！我们深知一次糟糕的体验会影响您对我们的信任，也真诚希望能通过后续的改进，重新获得您的认可。如果您愿意，欢迎随时联系我们，祝您生活愉快！??

Stood at front desk for quite a while waiting to check in. No one behind the counter

酒店回复：Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in and understand how frustrating it can be to arrive and not have someone immediately available at the front desk. This is not the level of service we strive to provide, and we will be addressing this with our team to ensure better attentiveness moving forward. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on your next stay.

Just had a very nice 10 days in this beautiful hotel, everything was superb ! From the spacious comfortable room , with luxurious bed linen and beautiful spa products to a daily restocked mini bar and housekeeping of a high standard . The dining experience was excellent, food at all times of the day to high standards and the highlight being a superb meal in the a la carte restaurant. Plenty of sunbeds and clean pool areas with regular bar service to your sun-bed and a lovely view of the sea…. What’s not to love ? Entertainment offered every day . Hats off to all staff for being so helpful and attentive. We will return !!

Un havre de paix, ressour?ant, dépaysant. Un site vraiment exceptionnel qui se mérite.

Hotel is zeer modern en netjes verzorgd ingericht, Ontbijt is kompleet en divers Alleen ziet hotel er van buiten op eerste gezicht beetje oudbollig uit, Maar de kamers en personeel helemaal prima.

We thoroughly enjoyed our stay here. Friendly and helpful staff, a lovely room, wonderful breakfast and a scenic location too.

All staff are very friendly and always with a smile and a greeting. Excellent breakfast, lots of choice to choose from. From continentalbreakfasts, cereals and choice of cooked breakfasts, all good. Room is clean and tidy. Free WiFi too. Love to go back there again but not ideal for accessibility with wheelchairs, lift is very tiny. I also will feel safe to stay alone, with lots of people milling around Christchuch town.

酒店回复：Thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed the breakfast selection, found the room clean and comfortable, and felt warmly welcomed by our team — your kind words mean a great deal to us.We also truly appreciate your comments regarding accessibility, as this helps us understand where improvements can be made for future guests.It would be a pleasure to welcome you back again whenever you visit Christchurch.