Didn’t check us into a room correctly so they ended up having us show as a no-show and tried to put someone else in our room

酒店回复：Thank you for taking the time to share your experience, and we sincerely apologize for the confusion you encountered with your reservation at the Marcus Whitman Hotel. Our management team has been made aware of the situation and is actively reviewing what occurred to ensure it does not happen again. We understand how frustrating this must have been and appreciate your patience as we work to improve our processes. We hope to have the opportunity to provide you with a smoother experience in the future.

amazing hotel the shower was incredible and you can use the pool and the garden of the next door hotel that is from the same brand

酒店回复：Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the shower experience and had the opportunity to relax in the pool and garden of our sister property as well. We truly appreciate your kind words and hope to welcome you back again very soon!

fine restauran, breakfast excellent, hotel is quiet and silent

Amazing staff

Oue room was clean and ready upon arrival. However, the air conditioning was inadequate for the room. Staff was great, friendly and helpful. Breakfast service is quite limited for hot items

酒店回复：Dear Nancy,Thank you very much for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found your room perfectly clean and ready upon arrival, and that our staff made a positive impression with their friendly and helpful service.We sincerely apologize for the inconvenience you experienced with the air conditioning. Please rest assured that we have passed your comments along to our maintenance team to inspect the system in that room and ensure it functions perfectly for future guests.We also appreciate your note about the breakfast selection. We always strive to offer a high-quality experience, and your feedback regarding the variety of hot items is incredibly valuable as we continuously work to improve our buffet options.Thank you again for choosing us, and we hope to have the pleasure of welcoming you back in the future for an even better experience.Best regards,Guest Relations & ConciergeHotel Posada de la Sillería

Good location

heureusement que nous avions réservé une place de parking car aucune place aux alentours. Pas de bouteille d'eau distribuée gracieusement dans la chambre. C'est dommage.

First time I’ve ever stayed in a hotel room where the AC kept me cool all night. Beautiful view from the rooftop lounge and pleasant wait staff.

酒店回复：Thank you for your kind words and your amazing review! We're glad you enjoyed so many aspects of your stay during your time in Asheville.

H?tel excentré, au calme, bien entretenu.

酒店回复：Chère madame,Merci infiniment pour ce retour très apprécié !Nous sommes ravis d'apprendre que vous avez pu profiter du calme de notre emplacement excentré, ainsi que du bon entretien de notre établissement. C'est une priorité pour nous de vous offrir un environnement serein.Au plaisir de vous accueillir de nouveau très bient?t au B&B Rodez Bourran.Cordialement,L'équipe du B&B Rodez Bourran

logement propre petit dejeuner pas digne d'un 4 étoiles personnel non qualifié

酒店回复：Chère Madame, Votre commentaire nous interpelle, car il est en décalage avec l'atmosphère habituellement appréciée par nos h?tes. Tout d'abord, merci de souligner la propreté de votre chambre, qui fait partie de nos priorités quotidiennes. Votre sentiment au sujet de l'accueil est contraire aux valeurs de l'équipe et à la philosophie de notre établissement. Chaque membre est attaché à offrir une expérience chaleureuse et personnalisée. Concernant le petit-déjeuner, servi sous forme de buffet, vous bénéficiez d'une soixantaine de produits locaux, bio ou maison. Nous aurions aimé savoir ce qui vous a manqué. Peut-être recherchiez-vous une approche de l’hospitalité différente de celle que nous proposons aux Vignes de la Chapelle. Nous sommes désolés si cela a pu créer une déception.