I really liked and enjoyed the time in this hotel. The position is very central and close to all the restaurant and shops. Very nice view from the room also

Huone oli siivoamatta ja siell? haisi tupakka. Respasta ei vastattu puheluun jotem jouduimme roudaamaan tavarat pois ja jonottamaan respaan uudelleen. Saatiin valita tilata isompi huoneisto, joka oli k?ytt?tarkoitukseen oikein hyv? ja sopiva.

地理位置非常好，离正义之门步行仅几分钟，沿着林荫大道走到市区也不过15分钟左右，全程都很惬意。房间所有设施都很好，房间大小足够，可以轻松打开两个行李箱，洗澡水又热又大，早餐除了自助的部分以外还可以单点，总而言之，对我们的选择十分满意，住了两个晚上，非常舒适。退房后请酒店帮忙叫了出租车去火车站，只要9欧。

非常不错的一家酒店！地理位置简直完美：步行5分钟到信江河畔，看江景、夜景的最佳观测点；离万达金街仅100米，闹中取静。逛街吃饭累了，马上就能回酒店休息，太方便了！

酒店回复：尊敬的宾客：感谢您把“完美地理位置”夸得这么到位！步行5分钟到信江畔看夜景、离万达金街仅100米，闹中取静正是我们最骄傲的所在。逛街吃饭累了，随时回来歇脚，这份便利能让您满意，我们比您还开心。期待您下次再来，万豪万枫依然是您在上饶最便捷、最温馨的停居之选。

出行方便！停车方便！

酒店回复：尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

这次住得特别满意，服务响应及时，房间打扫得乾乾净净，基础设施一应俱全，地段优越出行省心，性价比直接拉满。

酒店回复：?便利出行，安心休憩?收到您的好评，简爱酒店（衢州火车站店）全体小伙伴都充满动力！酒店紧邻衢州火车站，智能客控、免费洗衣房和停车场，能为您的商务出行或赶车旅途带来高效与便利。只为让您的行程更从容。我们努力把便利藏在细节里。下次来衢州，无论是商务赶路还是高铁中转，请继续选择我们简爱酒店，我们一定会为您提供更加优质的住宿体验~

非常满意， 酒店很新， 楼下就是商场

酒店回复：Xin chào,Thank you so much for your review.We are delighted to hear you enjoyed your stay with us. Your feedback is truly valued, and it inspires us to continue striving exceptional service. We look forward to having you with us again soon.Sincerely,Hyatt Regency Nha Trang

这次入住体验特别满意，酒店位置优越，直麪秀丽喀斯特山景，临近遇龙河码头，出行游玩十分便捷。 客房乾净清爽，布局温馨舒适，床品柔软好睡，居住体验极佳。 管家小晖服务贴心细致，响应及时，大小需求都能妥善安排。 早餐丰盛美味，还有暖心宵夜供应，吃食十分合心意。 园区环境清幽雅致，还能亲近可爱小动物，氛围感十足。整体性价比很高，服务与环境都无可挑剔， 来阳朔游玩强烈推荐入住。

酒店回复：尊敬的宾客，您好！非常感谢您如此详尽且高度的评价！得知酒店优越的地理位置、秀丽的喀斯特山景以及温馨舒适的客房让您拥有极佳的居住体验，我们深感荣幸。特别感谢您对管家小晖的表扬，他/她及时响应并妥善安排您的需求，是我们服务的标准。同时，很高兴丰盛的早餐和暖心宵夜能合您的心意，园区清幽的环境和小动物也能为您增添旅途乐趣。您的“强烈推荐”是对我们最大的肯定。期待在阳朔再次与您相遇，继续为您提供高性价比、无可挑剔的服务与环境！祝您生活愉快！

老板人很好！体验感拉满，非常适合度假的！

I’m here as part of a group of 6 friends, today will be the third day of our 8 day holiday. It’s a long 1.5 hour drive from Heraklion airport but check in was pretty smooth and easy. We have a sea view room with a shared pool, it’s worth mentioning that it’s about half a mile walk to reception so if you have mobility problems make sure you ask for a room as near as possible to all the facilities. We have 4 rooms between the 6 of us and they are all different, we did all book the same level, ours is very small. There’s no full length hanging space in the wardrobe and only 2 drawers between 2 of us. The rooms are cleaned every day but ours has been after 4pm and tea coffee water etc has not been replaced unless we have specifically asked. The staff, almost without exception are wonderful and really helpful. The problem for me is the food or more specifically the lack of information supplied about the food. I am coeliac, I can’t eat gluten, believe me not a lifestyle choice but a medical necessity. In the buffet restaurant and A La Carte restaurants there is absolutely no information about ingredients particularly the main allergens. There is gf bread but the toaster is used by everyone so lots of cross contamination. I have tried to discuss the issue with Guest Relations who passed me on to the Executive Chef. He said I could seek him out at every meal and he would tell me what I can eat. It’s not really working, he is vague and talks about traces of gluten. I did contact the hotel before booking re dietary requirements and they assured me it wouldn’t be a problem. It is! They have a note that I’m gf but I don’t think they know how to deal with it. It’s not just gluten, I met someone last night with a dairy allergy and the chef didn’t know what animal the milk used to make a specific cheese came from. I have suggested noting the main allergens on labels and menus but was told, by the chef, it’s not possible. The hotel is still in the ‘soft opening’ faze but it’s filling fast! It’s very quiet and peaceful but absolutely no entertainment just terrible music at the pools. I don’t think it’s 5 star but it could be with some effort and a bit more staff training.

酒店回复：Dear barbara k, Thank you for taking the time to provide such a detailed and thoughtful review of your experience. We appreciate your comments regarding the smooth and welcoming check-in process, as well as your recognition of our staff’s helpfulness and the overall cleanliness of the rooms. It is always encouraging to hear when our team makes a positive impression. We genuinely regret that certain aspects of your stay have not met your expectations, particularly regarding the size and layout of your room, as well as the distance from key facilities. We are truly sorry for the difficulties you experienced as a guest with coeliac disease and for the initial lack of clear allergen information in our dining areas. It is concerning to learn that your first communications with Guest Relations and the Executive Chef did not provide the clarity or reassurance you sought.To ensure your peace of mind, our Food & Beverage Manager spoke with you personally to address these concerns. They coordinated closely with you to arrange all your dining needs, overseeing your meals to safeguard your health throughout your entire holiday. Your candid input regarding entertainment offerings and music selection is also appreciated, and we recognize the significance of these elements in creating a memorable holiday atmosphere. We are grateful for your honesty and hope the remainder of your stay brings more comfort and enjoyment. Kind regards, Guest Service Team ananea Ella Rocrita