I requested a room change as the room at check in because the room was too close to the pub and not private. Clerk refused.

酒店回复：Thank you for sharing your feedback with us, we truly appreciate it.We’re very sorry to hear about your experience at check-in. We understand how important privacy and a peaceful environment are, and it’s disappointing to hear that your concerns were not addressed in a more supportive and flexible way. While availability can sometimes be limited, we should always communicate with care and explore options wherever possible.Your feedback has been shared with our team, as this is not the level of service we strive to provide.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back to Tin Wis Resort and provide a more comfortable and responsive experience next time.

Nice, clean room. Comfy bed and awesome spa bath. Would definitely recommend

all is fine and conform to pictures and description

酒店回复：Dear Fabrice, Thank you very much for sharing your feedback. We are delighted to know that your experience matched the presentation and details you expected. It is wonderful to hear that everything met your expectations. Providing an experience that is accurate, reliable, and welcoming is very important to our team. We truly appreciate your kind words and the trust you placed in us. It would be a pleasure to host you again on your next visit. Best regards, Yours, Tom Cudok Managing Director

This hotel was fantastic value and we would recommend this to everyone. Staff, food and facilities were excellent.

Un bel h?tel dans le jus alsacien. L’accueil y est cordial.Les chambres sont spacieuses et confortables. Le petit-déjeuner est exceptionnel.Seul petit bémol la zone spa et détente est exigu?. surtout en période de canicule où tout le monde s’y précipite.

Clean hotel with great facilities in common areas. Room was a little disappointing as Aircon didn't seem to cool properly and bathroom not up to the same standard as rest of hotel.

The setting is perfect if you want to connect with nature with five star service. The staff made sure my husband ?and I had a seamless experience. During the stay we went for drinks at Zuma rooftop bar, The Farm for dinner and paid extra for the Rainforest Spa experience (well worth it).?I felt so relaxed after just one night stay, my only regret is that I didn't stay for longer.?

酒店回复：Thank you so much for your kind words! We are thrilled to hear that you had an enjoyable stay with us and that we were able to meet your expectations. Your feedback means a lot to us, and we are so happy you experienced the warmth and hospitality that The Ritz-Carlton is known for.We look forward to welcoming you back for another exceptional stay in the near future!Warm regards,Mihaela PopescuMulti-Property Quality Manager

En la habitación 505 el clima no enfría nada. La tele no tiene programación abierta ni algún servicio de televisión por cable o satélite solo algunos canales de la programación automática de la marca de la pantalla, por lo que si no usas las cuentas propias de streaming no podrás ver mucha cosa

A last minute reservation for 3 nights over bank holiday meant we ended up in HI business park over the weekend end . What a find ! The place was excellent and the staff very kind and helpful . We had free parking and free breakfast . Lots of choice for breakfast including gluten free and vegetarian .? Also a bar for the evening and a limited menu so you didn’t need to go out for an evening meal. The place was quiet , had a lift and a lovely seating area as well as the dining area . Places to walk . A petrol station with shop and a coffee shop a short drive away .

Lovely Staff who were helpful and friendly