There was no hot water. The staff didn't let me know about that fact. During checkout they had no idea I'd already paid for the room. They barely said goodbye. This hotel is basically a single family detached house so you can hear everything. Combination of these factors force me to assign a 1 star review.

酒店回复：Dear Kuanysh Bay,First of all, we sincerely apologize for the terrible experience you had during your stay with us.Regarding the lack of hot water during your stay: there was an unexpected full-day municipal gas maintenance work that day, which caused a temporary hot water outage. We deeply regret that we failed to inform you of this situation in advance, this was entirely our mistake.We also take full responsibility for the other issues you mentioned: the confusion about your prepayment at checkout, as well as the cold farewell and poor sound insulation experience in our property. There is no excuse for our shortcomings in service and facility management.We have already arranged full internal rectification: we will establish an emergency notice mechanism for facility maintenance, optimize front desk checkout information verification process, and upgrade our guest departure service standards. We will also actively carry out sound insulation improvement work for our rooms.We truly respect your honest feedback, and we hope we can have the chance to welcome you again and show you a greatly improved stay experience.Best regards,Hotel Management

God choices for breakfast menu. Staff was courteous and helpful.

Offered a very good breakfast selection. Found the staff to be very helpful

Clean Room, Friendly Staff, Breakfast is offered but not to many options.

Room was not clean, blinds broken on windows, mold everywhere doors didn’t shut unless you used the key PowerPoints didn’t seem to work and TV was broken

Always very clean & quiet. Close to food. Easy to access from freeway.

酒店回复：Thank you for taking the time to write your review.

Great hotel in a renovated train station in a small town.

Nous avons passé une très bonne nuit au chateau, ensemble calme et apaisant dans un cadre verdoyant.

Great pampering! relax, wind down and go on daily tours. Good food and ducklings happy to share the pool with you! Tx Carolina for coordinating, Alfonso and team for pampering!

酒店回复：Dear Guest, Thank you very much for sharing your wonderful experience. We are thrilled to hear that you had such a fantastic stay and it′s trully rewarding to know that Alfonso and Carolina made such a positive impact—we will be sure to share your kind words with them. We look forward to welcoming you back for another memorable stay! Kind regards, Finch Bay Galapagos Hotel

?usserst angenehme Unterkunft mit einem sehr freundlichen Gastgeberpaar. Ich habe mich sehr wohl gefühlt, und auch das Breakfast liess nichts zu wünschen übrig.