入住都会提前问询行程 安排房间 体现了酒店人对客人的服务用心程度，房间内衞生乾净，环境明亮，床品舒适。楼下就是地铁站周边交通便利，出入很省心。整体品质卓越，商务休闲两相宜~

酒店回复：尊敬的宾客，非常感谢您对深圳深铁皇冠假日酒店的认可与赞美，酒店地处高新科技园区，地理位置优越，配套全新完善的服务设施，为您打造舒适雅致的到店体验。客房、餐厅及健身中心等均配备全景落地窗，可让您饱览城区内自然美景，享受休闲时光，领略城市迷人风光。您的认可是我们前进的动力，诚挚期待与您再次相遇，酒店全体员工竭诚为您服务，祝您生活愉快！一深圳深铁皇冠假日酒店

Didn’t check us into a room correctly so they ended up having us show as a no-show and tried to put someone else in our room

酒店回复：Thank you for taking the time to share your experience, and we sincerely apologize for the confusion you encountered with your reservation at the Marcus Whitman Hotel. Our management team has been made aware of the situation and is actively reviewing what occurred to ensure it does not happen again. We understand how frustrating this must have been and appreciate your patience as we work to improve our processes. We hope to have the opportunity to provide you with a smoother experience in the future.

Once in a life experience

Rooms were spacious.

酒店回复：Thank you for your review and for sharing your feedback with us! We’re happy to hear that you enjoyed our spacious rooms. We truly appreciate your stay and hope to have the pleasure of welcoming you back again soon.

While the location of the hotel is excellent, the services provided were far below expectations.I was shockingly charged ?400 for a simple bowl of cornflakes just because my wife was unwell and I could not leave the room. What made the experience even worse was the humiliating argument I had to endure at checkout with the manager to get this ridiculous charge removed. After wasting a significant amount of my time, he reluctantly offered a mere 30% discount, as though he was doing me a favor.The swimming pool is another disappointment — tiny, and existing purely for namesake. Advertising it as a facility is misleading.My two-day stay in Pondicherry was completely ruined because of this experience, and I would strongly discourage anyone from staying at The Promenade. I genuinely hope this complaint reaches the senior leadership of Sarovar Hotels & Resorts, including the General Manager and CEO, because the level of service and customer treatment at this hotel is unacceptable and damaging to the brand’s reputation.

Payer 3 nuits et on t’en demande 1 jours de plus !!! Des moisissures à la salle de bain !! Des gamins qui sont dans la piscine des le matin !!! A fuir………….

Grym tjej i receptionen, fixade servering i baren n?r det var fullt i restaurangen samtidigt som hon hade baren.

酒店回复：B?ste g?st,Tack s? mycket f?r att du tog dig tid att dela med dig av din fantastiska feedback om din vistelse.Det gl?der oss mycket att v?r kollega i receptionen gjorde ett s? gott intryck p? dig samtidigt som hon sk?tte baren.Vi kommer att vidarebefordra denna kommentar till henne med s?rskild uppm?rksamhet.Vi ser ocks? fram emot att f? v?lkomna dig tillbaka snart.Med v?nliga h?lsningar,ConventGarten-teamet.

The shower took a few minutes to get hot, other than that....really nice property. Wish there were more amenities (see restaurants) within walking distance. Not their fault.

The rooms have a very strong humid and moldy smell. The location is convenient. Breakfast is good.

Friendly staff, clean and comfortable room, good breakfast! Really appreciated that breakfast started at 6:30am on Sunday so we could eat before we left!

酒店回复：What a delight to read your comments! Knowing you enjoyed your time at Holiday Inn Express & Suites Elkhart North, an IHG Hotel, and felt comfortable in your room means everything to our team. We are especially glad our early breakfast service made your morning easier. We hope you will visit us again the next time your travels bring you to the area!