Outstanding!!! Beautiful and staff over the top!

Buongiorno, la struttura è pazzesca e sembra di soggiornare in un sogno. Le note negative sono principalmente due: - la chiusura della piscina dovrebbe essere notificato al momento della prenotazione. - il personale del bar e della reception dovrebbe essere formato e conoscere le informazioni basiche per rendere la permanenza comoda e accessibile. Altra nota positiva ma con margini di miglioramento è la colazione, buffet ricco e molto buono

GOD FORKOST

O hotel é exatamente como nas fotos! Tem a vista mais deslumbrante para as montanhas. A gentileza do staff é enorme. Foram dias extremamente agradáveis ali. Super indico.

The food was OK. Need more variety for breakfast had the same Menu for breakfast every morning. The grounds were beautiful the rooms not so much had mold in the bathroom stayed for a week on two separate reservation. I switched to a different room type on the second reservation. Forgot my watch in the safe when I switched rooms, spoke to the front desk and the GM up-to-date my watch has still not been returned, Was told by the GM that they are doing an investigation. since checking out no one has contacted me. Would not recommend this property.

酒店回复：Thank you for taking the time to share your detailed feedback.While we are pleased to hear that you appreciated the beauty of our grounds, we are truly disappointed to learn that several aspects of your stay did not meet expectations.Please accept our sincere apologies regarding the limited breakfast variety. We understand how important it is to offer diversity, especially for guests staying multiple nights, and that is why we are currently updating our menu options. We are also deeply concerned about the condition of your room, particularly the issue of mold in the bathroom. This is not reflective of our standards, and we sincerely regret the discomfort this caused. Rest assured, this matter has been escalated to our housekeeping and maintenance teams for urgent attention.Most importantly, we sincerely apologize for the distress caused by your missing watch. Following a thorough investigation, we sincerely regret that we were unable to locate your watch. Your experience is not the one we strive to deliver, and we truly regret that we fell short on multiple levels. We value your feedback and are committed to addressing these concerns thoroughly.We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us.

Comfortable stay although there was no hot water to the bathroom sink but hot water to the toilet.

spacious room. Loved it! Staffs were great, polite. Room was clean

I loved everything about the property. Everything was well-maintained, clean both in the lobby and the rooms, the beds were very comfortable, the breakfast was good, and the staff was very friendly. Next time I return, I will stay at the same Element Iowa hotel. 100% recommended.

酒店回复：Thank you so much for this wonderful review! We're absolutely thrilled to hear that you loved your stay with us. Knowing that every detail, from the cleanliness of our lobby and rooms to the comfort of our beds, contributed to a great experience truly means the world to our team.We're also so glad our breakfast and staff left a positive impression. Our team works hard to make every guest feel welcome, and feedback like yours is the best reward.We can't wait to welcome you back to Element Iowa on your next visit. Until then, safe travels! ??

Nous avons séjourné au domaine du haut jardin dans le cadre d un séjour cadeau, l accueil, notre logement avec jacuzzi était super le premier soir nous avons mangé au restaurant le bistrot coquelicot, une déception pour moi qui avais pris un menu du jour qui comprenait une c?te de porc, elle était immengable dure et moitiée de gras, le second soir nous avons mangé dans notre chalet ou le menu haut jardin était nettement meilleur que le soir précédent, les petits déjeuner était top bien fournis, je garderai un bon souvenir de ce séjour qui malgré mon repas du premier soir décevant resté sans réponse malgré ma remontrance au serveur.

景观很好，离西庸城堡很近