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Hotel bien place, bon service et bon petit déjeuner avec belle vue panoramique.
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Close to the Hepburn Palais, wine bars, Room excellently clean and everything you need for a staycation. Great communication from motel manager and price perfect. Only downside was the very hard bed, somewhat uncomfortable to sleep in, softer mattress required for a 100% review . Hopefully our next stay will see a more comfortable mattress.
酒店回复：Thank you for your lovely feedback and for staying with us. We’re glad you enjoyed the location, cleanliness, communication, and value of your stay.We also appreciate your comments about the mattress comfort and will take this into consideration for future improvements.We look forward to welcoming you back again soon!
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Guest
城市大酒店
时间：2026/05/01
Un hotel au centre ville , plein de charme avec. Un service a la carte et un personnel aimable
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Lovely location along the river. Breakfast had a good selection. Directions for parking should have been better.
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Booked for a family member and they said it was a pleasure to stay there
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Easy check in service. Easy access to parking on property. Clean and spacious rooms. Friendly staff. Great location
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The hotel is very beautiful and the hotel very near to clark airport so comfortable
酒店回复：Thank you for your outstanding 10/10 feedback. We’re delighted you enjoyed the beautiful hotel and found the location convenient and comfortable near Clark Airport. We hope to welcome you back again soon!
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very nice accomodation in the heart of gerringong. very peaceful and zen, room was very clean too.
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房间不小，很暖和，性价比真的很高，朗塞斯顿是一个像欧洲的小城市，多花点时间去看看是很值得的一件事情。
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老牌酒店，服务还行，房间老旧了，而且格局不够开阔，房间偏小，
衞生：需要加强，早餐味道不错，客房服务不错，前台服务差强人意！
酒店回复：尊敬的宾客，您好！非常感谢您抽出宝贵时间分享此次入住体验。对于您提到的前台服务体验不佳、房间设施老旧、衞生细节待加强的问题，我们深感抱歉。我们已第一时间将您的反馈同步至前厅部、客房部及质检小组，将立即开展专项覆盘与整改：针对前台服务开展服务礼仪与沟通技巧强化培训；针对客房设施老化问题，我们已纳入升级改造计划，同时将加强衞生巡检力度，确保细节品质。您对早餐口味与客房服务的认可，是我们前进的动力。翠湖宾馆作为拥有70年历史的本土老牌酒店，我们始终珍视每一位宾客的意见，也正以更严苛的标准打磨服务与硬件。期待未来能有机会再次为您服务，以全新的面貌弥补此次遗憾。
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