房间乾净 无异味 厕所有香味 热水很快 水温调节非常快服务人员热情 早餐食物非常好吃 酒店地址非常方便 距离地铁近

Scottburgh has never really recovered. It all looks tatty. The hotel rooms have been revamped and its an attemped at resuccitation. The grounds and facilities are well kept and the food is good. A rose among the thorns. The walkway to the beach looks and feels tatty. The beachfront is tatty and worn .. The coffee station is a disaster in the mornings..you need two of those. The all in is great idea. The hotel is noisy though. The last night was a disaster. The staff is very noisy in the mornings and then at 2am the generators come on. These are located right at the rooms !!! Imagine the noise.. Senior management was not visible ..maybe on leave...not in the style of other dream hotels. Going back? Probably not.

环境：很乾净 服务：热情，主动，周到

酒店回复：亲爱的岛民：非常感谢您的好评！很高兴本次入住能让您满意，您的肯定是我们不断前进的动力，期待您的再次光临！

All v good.

服务态度好，设施也很新，大堂很气派，房间也宽敞，还不错哦

酒店回复：尊敬的宾客: 您好，非常感谢您对酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。

房间太美丽了，第二次来啦，真的超喜欢???????? 免费升了钟楼的房型，超赞哒

酒店回复：尊敬的宾客朋友：您好！感谢您对戴尔曼·外滩酒店一如既往的信任与支持！您一句“第二次来啦”给予我们充分的肯定与认可！您的肯定与认可给我们在一线奋战的小伙伴们莫大的勇气及力量！我们会继续努力，不断进步，为更多并可朋友提供更优质得服务！也希望戴尔曼能成为您在上海外滩的家，戴尔曼全体小伙伴们在此恭候您回家！祝您幸福安康！

房间非常好，服务也不错，早餐好吃，推荐

酒店回复：非常感谢您对我们服务的认可与暖心评价！用心服务、真诚待客是我们一直坚守的初心，很高兴工作人员的贴心周到能够为您的旅途增添一份温暖。每一份好评我们都认真珍藏，也会以此激励团队继续提升服务质量，用更细致的关怀迎接每一位宾客。期待与您再次相逢，祝您平安喜乐、万事顺心，欢迎常光临！

房间乾净整洁，服务热情周到，入住体验超舒心！

酒店回复：感恩您选择本店并留下暖心评价，您的满意就是我们前行最大动力。店内环境整洁舒适，服务贴心周到，我们会继续保持优质服务，静候您下次到来~

装修味道太重了，一个晚上都没睡好。窗户开着还没纱窗。套餐内的附送礼也没有

酒店回复：尊敬的宾客，非常抱歉装修异味、配套问题影响您入住休憩。我们会全力优化服务与硬件细节；同步梳理套餐礼遇发放流程，确保权益如实兑现。后续从严把控环境与服务细节，竭力提升入住舒适度。

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酒店回复：Dear Ms. ParkThank you for your recent stay at PARKROYAL Serviced Suites Hanoi and for sharing your kind feedback.We are delighted to hear that you enjoyed the clean and peaceful atmosphere of our property and had a pleasant stay with us. It is also wonderful to know that you appreciated the swimming pool and the separate kids’ pool facilities.We would also like to kindly share that there is a small convenience store located next to the hotel for basic daily necessities and snacks. However, we truly appreciate your feedback and understand that having more nearby shopping options would make the stay even more convenient.Thank you once again for your support, and we look forward to welcoming you back again in the future.Sincerely,Humayoon (Tom) ShaikhzadehGeneral Manager