Overall, the best part of my stay was definitely the pool area and the hotel’s location. Being slightly away from the chaos of central Paracas made the atmosphere more relaxing, and the pool with the sunbeds facing the sea is honestly what gives this hotel most of its appeal. Breakfast was fine and the gym was usable, although the main machine was broken, so there were very limited workout options besides free weights. However, I have to say that I do not think this hotel deserves a 4-star rating, especially for the price being charged. The room felt poorly maintained, with worn walls and a general feeling of lack of care and cleanliness in some areas. Unfortunately, the service at reception was also disappointing. At check-in I was simply handed the room key with almost no explanation about the hotel facilities, breakfast hours, gym access, or basic information that is usually provided in hotels of this category. Throughout my stay, I often felt that the staff was not particularly attentive or prepared to assist guests. For example, I asked about international phone calls because there was a sign saying the service was available, but neither of the receptionists seemed to know anything about it or how it worked. After waiting for a while without getting any real help, I eventually gave up. The Wi-Fi was another major issue. It barely worked in the room and was unreliable even in the common areas, which became quite frustrating during the stay. At night, music from nearby clubs could still be heard in the background. It was not necessarily the music itself that was the biggest problem, but rather the poor sound insulation of the rooms. The walls seem extremely thin, to the point where I could clearly hear people talking in the room next to mine, even during normal conversations. In my opinion, this hotel has its reputation mostly because of the pool and beachfront setting, since not many hotels in Paracas offer that kind of atmosphere. While those aspects are genuinely beautiful, the overall experience did not reflect the level of comfort, service, and quality I would expect from a 4-star hotel at this price point.
酒店回复：Dear Guest, Thank you for taking the time to share such a detailed review about your stay at Hotel San Agustín Paracas. We truly appreciate your positive comments regarding our pool area, beachfront location, and the relaxing atmosphere that makes Paracas such a special destination. We are also pleased to know that you enjoyed the breakfast and found value in several aspects of your stay. At the same time, we sincerely regret that other parts of your experience did not fully meet your expectations. Your observations regarding room maintenance, Wi-Fi connectivity, gym equipment, sound insulation, and especially the reception service are very important to us. We understand how these details can affect the overall comfort of a stay, particularly when traveling with certain expectations. Please know that your feedback has been shared with the corresponding departments as an opportunity to continue improving our facilities and service standards. We value honest comments like yours because they help us identify where we need to focus our efforts. We appreciate your visit and hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kind regards, Hotel San Agustín Paracas
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