Great new hotel , brilliant rooms great staff 5 star

酒店回复：Dear Lee,Thank you for choosing the Home2 Suites by Hilton Dublin City Centre!We are delight to learn you have enjoyed your staying and we hope to welcome you back soon.Kind Regards,Yasmin MadeiraFront Office Manager

Bien ubicado y limpio. Peque?o, una buena terraza, PERO un ruido horrible, si quieres descansar bien por la noche, no es tu sitio.

Safe and comfortable

The Level experience was amazing, just come back from a 7 day break. Weather quality, food amazing and premium drinks. 10/10

Ala?at?n?n ruhunu yans?tan lüks, g?steri? de?il ger?ek s?cakl?k. Sabah kahvalt?s? harikayd?. Yak?nda en iyi rüzgar s?rfü nerde yap?l?r en iyi pizza nerde yenir en iyi kahve nerde i?ilir anlatt?lar. Bu bile ?ok de?erliydi. Zaman?n nas?l ge?ti?ini anlamad?k. Ala?at?ya i? sesleri dinlemek, dar ta? sokaklarda kaybolmak ve Ege'nin ?zgür ruhunu tatt?ktan sonra d?nmek i?in bu mekan iyi bir se?im.

Friendly staff, great pool. Kitchen lacked enough silverware and dirty dishes when we arrived, floors were sticky and we had to let the hot water run for 20 minutes before it was warm. Parking was a challenge. Over all, nice stay and will consider staying again next time we visit the area.

Amazing place. Comfortable, clean, close from the beach, food is amazing too. Several pets around.

I’m here as part of a group of 6 friends, today will be the third day of our 8 day holiday. It’s a long 1.5 hour drive from Heraklion airport but check in was pretty smooth and easy. We have a sea view room with a shared pool, it’s worth mentioning that it’s about half a mile walk to reception so if you have mobility problems make sure you ask for a room as near as possible to all the facilities. We have 4 rooms between the 6 of us and they are all different, we did all book the same level, ours is very small. There’s no full length hanging space in the wardrobe and only 2 drawers between 2 of us. The rooms are cleaned every day but ours has been after 4pm and tea coffee water etc has not been replaced unless we have specifically asked. The staff, almost without exception are wonderful and really helpful. The problem for me is the food or more specifically the lack of information supplied about the food. I am coeliac, I can’t eat gluten, believe me not a lifestyle choice but a medical necessity. In the buffet restaurant and A La Carte restaurants there is absolutely no information about ingredients particularly the main allergens. There is gf bread but the toaster is used by everyone so lots of cross contamination. I have tried to discuss the issue with Guest Relations who passed me on to the Executive Chef. He said I could seek him out at every meal and he would tell me what I can eat. It’s not really working, he is vague and talks about traces of gluten. I did contact the hotel before booking re dietary requirements and they assured me it wouldn’t be a problem. It is! They have a note that I’m gf but I don’t think they know how to deal with it. It’s not just gluten, I met someone last night with a dairy allergy and the chef didn’t know what animal the milk used to make a specific cheese came from. I have suggested noting the main allergens on labels and menus but was told, by the chef, it’s not possible. The hotel is still in the ‘soft opening’ faze but it’s filling fast! It’s very quiet and peaceful but absolutely no entertainment just terrible music at the pools. I don’t think it’s 5 star but it could be with some effort and a bit more staff training.

酒店回复：Dear barbara k, Thank you for taking the time to provide such a detailed and thoughtful review of your experience. We appreciate your comments regarding the smooth and welcoming check-in process, as well as your recognition of our staff’s helpfulness and the overall cleanliness of the rooms. It is always encouraging to hear when our team makes a positive impression. We genuinely regret that certain aspects of your stay have not met your expectations, particularly regarding the size and layout of your room, as well as the distance from key facilities. We are truly sorry for the difficulties you experienced as a guest with coeliac disease and for the initial lack of clear allergen information in our dining areas. It is concerning to learn that your first communications with Guest Relations and the Executive Chef did not provide the clarity or reassurance you sought.To ensure your peace of mind, our Food & Beverage Manager spoke with you personally to address these concerns. They coordinated closely with you to arrange all your dining needs, overseeing your meals to safeguard your health throughout your entire holiday. Your candid input regarding entertainment offerings and music selection is also appreciated, and we recognize the significance of these elements in creating a memorable holiday atmosphere. We are grateful for your honesty and hope the remainder of your stay brings more comfort and enjoyment. Kind regards, Guest Service Team ananea Ella Rocrita

Бронировала отель для мужа и его друзей. Их трип Россия-Грузия-Турция проходил через Ризе. Бронировала 4 номера разных категорий. Все классные. С видом на море, горы и чайные плантации?? Супер Завтрак с супер видом из панорамных окон. Территория отеля огромная???? Ночью включаются огни и турецкая жизнь превращается в восточную сказку Алладина с множеством ярких красочных огней. Очень атмосферное аутентичное место?? На фото прикрепила скрины с созвонов с мужем) я там сонная, смотрите на вид, амне на меня, хотя фото не передает красоту)

Personnel très agréable à votre écoute. Endroit magnifique où règne le calme. Expérience à renouveler