I booked a room for three people, which was supposed to have two double beds, but unfortunately there were only two single beds. So a friend of mine had to sleep with another friend crammed into the single bed, and when I asked reception if they could do anything for us, they did nothing, they just apologized, no refund or compensation.

Leider war das Personal sehr unfreundlich. Es war nicht m?glich, dass eine gr??ere Gruppe gleichzeitig Getr?nke bekam. Auf Nachfrage wurde patzig geantwortet. Man hatte nicht das Gefühl, dass der Kunde K?nig ist.

overall，the experience is good. Unfortunately, my room didn’t face to the lake

此次旅行真的太圆满了，最后一天住了超级棒的海景房，完全躺平的一天，哪都没去，就已经超享受。一走进酒店就无比松弛，原木风的家俱，窗景更是无敌。

酒店回复：尊敬的六閲客人，感谢您的点评。六閲集团致力于以人为本，提供了专属管家服务，感谢您的肯定。酒店位于大理市海东镇海东方，距离机场20分钟车程，火车站30分钟车程，大理古城和双廊古镇50分钟车程。酒店由知名设计师谢柯老师设计，依托于意大利托斯卡纳风格，希望为客人带来不一样的体验。酒店依山而建，房间直麪苍山十九峯和宽阔洱海，春可看樱花，夏有玉带云，秋赏洱海月，冬迎苍山雪。房间使用裴礼康洗护用品，金可儿床垫，B&O音响。另外房间包含早餐，下午茶，晚安甜汤，都可以送到房间的，房间也提供小冰箱，零食饮料等免费品嚐。酒店还包含一个悬崖海景餐厅和海景咖啡厅，您可以在餐厅一边品嚐美食，一边欣赏落日余晖，希望给到客人完美的体验，也谢谢您真诚的点评，期待您再次光临，祝您生活愉快~

It was so beautiful The people , amazing always helping very kind and respectful I get to meet a Peruvian girl working there I forgot her name, but she was so nice. I will go back again to stay in this hotel because it’s beautiful the view ,nice and close to the stores walking. Also, I had the best pasta pesto the green sauce delicious.,??????????????

Nous avons séjourné au domaine du haut jardin dans le cadre d un séjour cadeau, l accueil, notre logement avec jacuzzi était super le premier soir nous avons mangé au restaurant le bistrot coquelicot, une déception pour moi qui avais pris un menu du jour qui comprenait une c?te de porc, elle était immengable dure et moitiée de gras, le second soir nous avons mangé dans notre chalet ou le menu haut jardin était nettement meilleur que le soir précédent, les petits déjeuner était top bien fournis, je garderai un bon souvenir de ce séjour qui malgré mon repas du premier soir décevant resté sans réponse malgré ma remontrance au serveur.

半夜到达的酒店，小哥服务到位，帮忙拿行李到房间。早晨起床窗外景色绝美，早餐也很丰盛。

酒店回复：感谢您选择了安屿·阿兰亚酒店，并在百忙中抽空对我们做出了点评。能得到您的认可，让您有个愉快地假期，我们觉得很开心，您的认可是我们前进的动力，我们会继续努力时刻准备着您随时回来。期待与您在相聚于安屿阿兰亚。祝您生活愉快！

bed was clean and comfortable and ok for an overnight stay if your on a budget.

Room clean great continental breakfast. Dis like room 29 bathroom light was strobing/flickering

A warm welcome from the receptionist started our stay well. The room was very clean and well set up. It was spacious and had everything we needed. Plenty of hanging space and drawers. Air conditioning worked well during a very hot night. Coffee machine and kettle, safe and fridge. Rituals toiletries. Location was excellent, right in the middle of the town but not noisy. We did not have breakfast but it looked good. Small roof top terrace with seating and an honesty bar. Public, free, car park adjacent. All staff encountered were friendly.