Toller Service und klasse Personal. Auch bei einer Anreise kurz vor Mitternacht ging der Check-in problemlos und uns wurde sogar noch pers?nlich der PKW Stellplatz gezeigt. Hervorragend war auch das reichhaltige Frühstücksbuffet mit den sehr aufmerksamen Angestellten. Fünf Sterne !

Nice location Nice view of the harbor Sat out on the balcony with a glass of wine. Beautiful room.

What can I say about this amazing hotel we where placed in here as out flight back to UK was cancelled what a beautiful place staff friendly and very helpful the food was amazing the rooms out of a film. Every thing ud need ok we were only there one night and a day and probly out of place a bit but we were made to feel very welcome and part of the hotel. Nothing too much trouble thanks you again to all the staff

哪个温泉池里麪都是树叶小虫子，而且下水口都是坏的，把自己脚都划伤了，1700多一晚的房间，没有一点防护措施

酒店回复：尊敬的客人您好，对于这次糟糕的入住经历以及您脚部受伤的情况，我们致以最诚挚的歉意，让您遭遇安全问题，我们深感自责。我们会即刻对全园所有温泉池进行消杀清扫，全面排查所有下水口设施，加装防护格栅，及时清理落叶杂物，杜绝划伤隐患。我们深知高端房型理应匹配完善的安全保障与服务品质，后续会严守衞生和设施维护底线，再次为给您带来的伤害诚恳致歉，也希望您脚部伤口尽快癒合，我们一定杜绝此类问题再次发生，望您一切顺利

amazing hotel the shower was incredible and you can use the pool and the garden of the next door hotel that is from the same brand

酒店回复：Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the shower experience and had the opportunity to relax in the pool and garden of our sister property as well. We truly appreciate your kind words and hope to welcome you back again very soon!

整体环境还可以，服务态度也不错，早餐也很齐全。五一期间酒店后面草坪还设了烧烤点，挺不错的，很放松。

酒店回复：尊敬的宾客：感谢您入住酒店并分享，很高兴酒店的每一个环节都得到您的认可，通过您细致入微的描述可以感受到这次旅程给您带来的幸福感，这是我们服务者一直追求的，这也将成为我们继续努力、不断进取的动力，期待下次为您服务！

We spent a week at Grand Ocean beginning Easter Sunday. This is a great property that will well maintained, shout out to the Engineering Team for keeping the place in great shape. The check in process is rough with the very pushy and borderline bullying tactics to schedule the sales meeting across the street, no means no. Our room wasn’t located where we expected but was very clean and comfortable. Longboard has so much potential, there were many times with long and slow lines due to high volume, waiting 15ish minutes to place order is frustrating, there is opportunity for improved efficiency and guest experience. There are some great restaurants nearby, support local businesses. Grilling with the Guys was a fun event and well worth attending, great food, fun interaction with their team, and fund raising for Children’s Hospital. Will from Activities was very cool. Love this property! One weird comment, the location of our room to replaces elevators allowed us to hear an electric elevator noise all day and night, mentioned to desk as checkout, she said “I’ve never heard that comment before, I will have someone call you” it’s been 4 weeks, not heard from anyone, I’m sure she didn’t pass our comment to appropriate party. Great place and looking to visiting again. Thanks for a great week.

酒店回复：We appreciate your review and are delighted to know you had a positive experience. However, we appreciate your constructive criticism and are sorry for any inconvenience you faced. Thank you for staying with us.

Top notch amenities and service, all around

What can I say about this amazing hotel we where placed in here as out flight back to UK was cancelled what a beautiful place staff friendly and very helpful the food was amazing the rooms out of a film. Every thing ud need ok we were only there one night and a day and probly out of place a bit but we were made to feel very welcome and part of the hotel. Nothing too much trouble thanks you again to all the staff

This property was fantastic I highly recommend. It was nice and quiet and very clean. We had a beautiful weekend in Healesville. The check in was easy even though we arrived after hours. The staff were very friendly especially Sam he was very nice and knows how to treat customers.