非常满意的一次入住，必须给五星好评。 设施：全屋智能 衞生：收拾细致，打扫及时。 服务：随叫随到，细致入微。 早餐：早餐丰盛，很乾净，味道好，补餐速度快 价格：性价比高

酒店回复：尊敬的客人，您好！衷心感谢您选择入住我们酒店，并给予如此高度的评价！您的满意是我们最大的动力，每一位客人的认可都是我们团队持续进步的方向。我们始终致力于为客人提供高品质的住宿体验，从细节服务到整体环境都力求完美。期待您再次光临，我们将以更用心的服务欢迎您的到来！

I enjoy breakfast, it had a variety of pancakes, scramble eggs, sausage among others things.

酒店回复：We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

amazing host, very good location, very friendly host I will come back if I have to come back to kigali

Très bon accueil. Le petit déjeuner est très complet et ouvert à tous les go?ts. Le restaurant offre des plats très divers et très bien cuisinés, le service est parfait. Les chambres sont très spacieuses et très bien entretenues.Parfait.

Very quiet, could not hear noise from other rooms. Good location, near shops and restaurants.

Good customer service. Room is clean and comfortable.

酒店回复：承蒙您的厚爱与好评，白玉兰酒店倍感荣幸。我们将持续提升品质与服务，为您营造更具格调的旅居空间，静候您再度光临，开启惬意时光。

??? ???? ?? ???? ???? ?????? ??? ?? ????? ???? ???

酒店回复：读到您"??? ???? ??"的赞美，我们的心像被西坡的晨露轻轻点亮。您提及的隔音问题我们已着手改善，会在窗棂间添置更多静谧。这份真诚反馈如同山间清泉，将始终滋润我们的服务初心。期待在枫叶如火或雾凇晶莹时，能再次为您守候这方便利天地，让每次停驻都成为美好回忆。祝您今后的旅途，总能遇见称心如意的风景~

This hotel is absolutely wonderful and its atmosphere is amazing. For me , especially attractive was the beautiful lovely garden with many tropical trees, plants and timber. Also the unique and varied architecture , the well equipped rooms, restaurants and overall environment, including nice and clean pools- create a very cosy and comfortable piece of world. They are, simply very nice. My two- days weeks stay here, exceeded all my expectations. Very important: what I would really like to add, as well: the health care and services and the overall care , therapeutists' approach to clients , and the yoga lessons - were excellent and very professional. Thank you for this unique experience. Maria, Bratislava, Slovak Republic

衞生没的説，床很舒服，枕头也很合适，附近吃饭都很方便，下次还会住这里，好好好好好好好好好好好好好好好

酒店回复：太感谢您这么走心的夸赞啦！看到您住得这么满意我们特别开心，床品枕头、客房衞生还有周边餐饮能合您心意真的太好了，特别期待您下次再来入住！！！！！！！！！！

The apartment was very badly arranged a lot of space wasted and whoever thinks a loo in a cupboard right next to the kitchen, with no hand basin, has no hygiene standards

酒店回复：Thank you for sharing your feedback.We are sorry to hear that the apartment layout and bathroom configuration did not meet your expectations, and we understand your concerns regarding comfort and practicality.Your comments are valuable and will be taken into consideration to help us improve the experience at FirstName Toulouse.