阳春稻乡云舍温泉民宿环境超美，稻田山景氛围感十足。独立私汤乾净舒适，服务贴心，安静惬意，是超治癒的田园度假好去处。

酒店回复：感谢您如此诗意的点评！??看到您喜欢阳春稻乡云舍的稻田山景、独立私汤和安静治癒的氛围，我们由衷欣喜。能成为您田园度假中的一抹温暖记忆，是我们的荣幸。您提到的“环境超美”“服务贴心”正是我们一直努力的方向——希望每位客人都能在稻香与云雾中，放下疲惫，找回内心的宁静。期待您下次再来，看不同季节的稻田风光，继续享受这份独属于田园的惬意时光。

这家酒店性价比超高，紧邻地铁口，出行十分便利，提供免费早餐和免费停车场，自驾和公共交通出行都很合适，房间乾净整洁，服务贴心，是出行住宿的绝佳选择。

酒店回复：感谢您的光临， 同时也真诚感谢您对我们的喜爱和认可， 您记住了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任， 能得到您的赞许我们深感荣幸， 同时我们也更有动力继续前行， 希望能有更多为您服务的机会！

错峯出来旅行，结果开盲盒开到这家超好的酒店。酒店公区里也有绿植设计，感觉让人看的心情好好。酒店的设施也很新很乾净，服务也特别好，很推荐！

酒店回复：看到客官简单而又深厚的好评真的是好激动呢，而且还这么认可我们的服务~酒店的我们求为每位客官提供最为贴心细致的服务，为每位客官带来超值的体验。 新寓酒店是一个富有年轻活力的酒店，以简约的风格、温馨体贴的服务向客官展示酒店的独特魅力。客官的鼓励是对酒店最大的支持和鼓励，我们会用心服务好每一位家人，期待和您的下次相遇。

挺不错的一家酒店，衞生，礼貌我都觉得OK的 美中不足的是早餐差了点，可能也和人不多有关系，咖啡有点难喝，花洒压力很大，小朋友打身上很痛，其他都还可以的

酒店回复：尊敬的宾客，非常感谢您在百忙之中留下真实的入住评价，也由衷感谢您对我们酒店衞生、服务及环境的肯定！对于您反馈的早餐品质、咖啡口感以及花洒水压偏大的问题，我们高度重视，已第一时间反馈给餐饮部与工程部进行优化调整：后续会丰富早餐品类、优化咖啡出品品质，同时调试花洒水压，兼顾成人使用与小童安全，避免水压过高带来不适感。您的每一条建议都是我们进步的动力，我们会持续打磨细节、提升入住体验。期待您下次光临，感受我们的改进与变化，祝您生活愉快！

I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback.

酒店回复：Thank you for sharing a thoughtful account of your visit to our Portland Maine Hotel. We are truly sorry for the disappointing interaction you experienced at the front desk upon your return, especially after such a warm welcome earlier in the day. Your comfort and sense of hospitality mean a great deal to us, and it is clear from your feedback that we did not deliver the Westin Portland standard you have come to expect—particularly given your loyalty as a longtime traveler and former platinum member. The experience you described will be addressed with our Guest Relations team so we can better support our guests, especially those traveling with family.We do appreciate your kind words about our breakfast team, and we are glad that part of your stay provided a more positive moment. Thank you again for choosing us for your New England getaway near Old Port. Your feedback gives us important perspective as we work to ensure all our guests feel valued from start to finish.Scott BourneGeneral ManagerThe Westin Portland Harborview

这是一家新开的酒店，酒店设施，衞生条件，周边环境及服务质量都很满意，下次出差会继续来住！

酒店回复：展信安，敬谢您的盛赞。酒店新启，每一处细节都盼为您的旅途添一份安心与舒适，设施、衞生与服务，皆是我们不变的坚守。盼您下一次出差，仍愿选择这里，我们会始终在此，等候您的归来。

Our room was beautifully appointed and included everything needed for a relaxing 2 night stay. We especially appreciated the little bottle of fresh milk in the tiny fridge.

酒店回复：Dear D5140TOsusand, Thank you so much for your lovely review. We’re delighted to hear that your stay exceeded expectations and that you found the room comfortable and well equipped for your visit. It’s wonderful to know the fresh milk in the fridge was appreciated, we know it’s often the little touches that make a stay extra special. We hope to welcome you back again soon for another relaxing break. Kind regards Frithjof Albers General Manager

设施：乾净衞生 环境：不错 服务：周到

酒店回复：好!感谢您选择，柏懿酒店!您的一句“服务一级棒”就如冬日里的一股暖流，温暖了我们的心，感谢您的鼓励，我们一定会做到更好争取您下次完美的五分!祝:安好!

房间非常好设施齐全很新服务态度非常好就是新开的甲醛味道很重尤其是走廊上其他都很好

酒店回复：亲爱的顾客，非常感谢您的反馈！很抱歉新装修的气味影响了您的入住体验，也感谢您对我们房间和服务的认可。我们已立即加强通风、空气净化等除味措施，后续也会持续跟进处理，为您和其他宾客打造安心的入住环境。

The checkin process was smooth and quick very welcoming staff appreciated the hospitality and seamless service throughout the stay. Looking forgot visit again Ms pooja ji was also very helpful