Adorable accueil - le repas en chambre et la carte des vins superbe merci ....

I recently had the pleasure of spending 3 nights at The Savoy and I cannot say enough good things about it! The hotel is beautiful and meticulously kept. The staff goes out of their way to make you feel welcome and that your stay is perfect. They are attentive, professional and friendly. My room was also very well appointed and spotless. The food in the hotel was superb as well! The Holos spa is absolutely amazing - the wellness area is fantastic and I received two different treatments that were also great and left me feeling totally relaxed. The hotel property is expansive and you never feel like people are on top of you. There are so many great things to explore in the area as well. It is a nice change from the congestion of the Amalfi Coast. A great place to relax and recharge. As I said, I can't say enough good things about this property and I can not wait to return! Thank you for a wonderful experience!!!

Was nice hotel, not as special as others. Customer service was lacking, kindness and helpfulness of staff was also lacking. Room was large, no closet.

酒店回复：Dear Grace It was with great surprise and astonishment that we received your comment. As you can see from our other reviews, one of our greatest strengths is precisely our guest hospitality and our ability to exceed expectations. We deeply regret that you did not feel this dedication during your stay. Your feedback is essential for us to analyze internally what may have gone wrong and to ensure that the excellent service and kindness we are known for remain consistent. We hope to have the opportunity to welcome you back to provide you with the memorable experience that is standard at our Palace. The Palácio da Lous? Team

From the front desk to the restaurant and spa it has been a wonderful experience.

This was not an easy place to find but is in a lovely rural setting. The room was nice room and very stylish but not very practical : the bedside lamps set below bed height bizarrely !! We chose to stay here specifically because of its Michelin rated restaurant and wrote asking for a table as we had driven many hundreds of miles that day. They never replied and we forgot to check. As a result we found the restaurant closed. Instead, we had to go out again, which we really had not wanted to do after such a long drive earlier. Neither do they do a proper breakfast buffet on Mondays. We were offered a very unappetizing room service tray instead. We won't be rushing back here.

Very disappointed with my stay. I booked a king corner suite well in advance for my son’s prom night and paid over $500. I called ahead and was approved for early check-in, and I arrived two hours before the standard 4 PM check-in. Even arriving that early, I was told the hotel had overbooked and was “upgrading” me to a standard room with two queen beds — a room that normally goes for under $200. If they were already overbooked at 2 PM, how many people were allowed to check in early ahead of guests like me who reserved a premium suite in advance? When I asked to see the room first, the manager (I believe his name was Josh) told me he’d have to release my reservation and couldn’t guarantee it would still be available when I came back, leaving me with no real choice. The “upgrade” amounted to access to snacks like granola bars, which was useless to us since we were only there to get ready for prom. Several other families in the lobby were experiencing the same thing, and I overheard that a family with a connection to staff received an actual suite. When I followed up with management the next day, the response was dismissive and I was told to call corporate. The property itself was clean, and I appreciated that. But paying premium prices for a downgraded room and being met with a rude, unhelpful manager is unacceptable. I will be contacting corporate.

Great hotel, walking distance from lovely restaurants, our 5 year old loved the pool, very comfortable rooms and great staff.

The Hotel Morgan is a boutique hotel with the charm of old Morgantown coupled with modern amenities you’d expect in a high end hotel. We stayed in a two Q room that had an interesting layout, different from the typical side by side beds. It was clean and quiet, especially for downtown. The newly renovated, quaint bar was a highlight and a relaxing place to have a quiet drink in contrast to the other loud and crowded college bars of downtown. The food at the bar/restaurant was also great. Street parking is a challenge so be prepared to valet park your car.

酒店回复：Thank you for your thoughtful review! We’re so glad you enjoyed the unique charm of Hotel Morgan and appreciated the blend of historic character with modern amenities. It’s wonderful to hear that you found your room clean, quiet, and comfortably different from the typical hotel layout.We’re especially happy you enjoyed our newly renovated bar and restaurant and found it to be a relaxing escape in the heart of downtown. Your kind comments about the food and atmosphere mean a lot to our team.We also appreciate your feedback regarding parking and valet service, as downtown parking can be limited at times. Thank you again for staying with us, and we hope to welcome you back for another relaxing visit soon!

哪个温泉池里麪都是树叶小虫子，而且下水口都是坏的，把自己脚都划伤了，1700多一晚的房间，没有一点防护措施

酒店回复：尊敬的客人您好，对于这次糟糕的入住经历以及您脚部受伤的情况，我们致以最诚挚的歉意，让您遭遇安全问题，我们深感自责。我们会即刻对全园所有温泉池进行消杀清扫，全面排查所有下水口设施，加装防护格栅，及时清理落叶杂物，杜绝划伤隐患。我们深知高端房型理应匹配完善的安全保障与服务品质，后续会严守衞生和设施维护底线，再次为给您带来的伤害诚恳致歉，也希望您脚部伤口尽快癒合，我们一定杜绝此类问题再次发生，望您一切顺利

酒店位置很好