老牌酒店，服务还行，房间老旧了，而且格局不够开阔，房间偏小， 衞生：需要加强，早餐味道不错，客房服务不错，前台服务差强人意！

酒店回复：尊敬的宾客，您好！非常感谢您抽出宝贵时间分享此次入住体验。对于您提到的前台服务体验不佳、房间设施老旧、衞生细节待加强的问题，我们深感抱歉。我们已第一时间将您的反馈同步至前厅部、客房部及质检小组，将立即开展专项覆盘与整改：针对前台服务开展服务礼仪与沟通技巧强化培训；针对客房设施老化问题，我们已纳入升级改造计划，同时将加强衞生巡检力度，确保细节品质。您对早餐口味与客房服务的认可，是我们前进的动力。翠湖宾馆作为拥有70年历史的本土老牌酒店，我们始终珍视每一位宾客的意见，也正以更严苛的标准打磨服务与硬件。期待未来能有机会再次为您服务，以全新的面貌弥补此次遗憾。

房间宽敞舒适装修风格时尚大气房间设施一应俱全服务态度超级棒前台工作人员服务态度很好下次有机会还会再来。

酒店回复：尊敬的宾客: 很高兴您在酒店有一个愉快舒适的入住体验。我们期待以全方位综合性的酒店服务，为您带来惬意、轻松的旅行体验。您的陪伴，对我们是最好的鼓励，期待在不久的将来能够再次欢迎您的光临。 致以最诚挚的问候！ 深圳大中华喜来登酒店

Absolutely incredible view and a wonderful stay!

酒店回复：DEARguest,Thank you so much for your lovely review! We’re thrilled you loved the stunning views and enjoyed your stay so much. Looking forward to welcoming you back again soon!

很少在携程写低评，但这次肯定要説，房间没有网上评论的那么好，有些许味道，购买了早餐赶上五一期间人多啥也没得吃，仅煮了碗麪条，在一个镇上住宿费并不显得多划算，性价比不高，前台服务也一般，沟通显得有点障碍，本想续订，果断放弃，奔赴县城可选得多。不用解释，努力改善才会获得真正的认可，好评不是刷出来的。

酒店回复：尊敬的宾客，非常抱歉这次入住没能让您满意！您反馈的房间气味、早餐体验和前台服务问题，我们已第一时间进行了核查与整改。我们已升级客房通风与消杀流程，对所有房间进行了专项排查，杜绝此类情况再次发生。五一期间客流暴增导致餐品供应紧张，我们已调整出餐节奏与备货量，同时增加了简餐类选择，确保高峯时段也能让客人吃饱吃好。前台员工已开展服务礼仪与沟通培训，确保每位客人都能得到耐心、高效的接待。您的真实反馈比任何好评都更有价值，也让我们看到了差距。我们会把您的意见当成鞭策，踏踏实实地做好每一项服务，也欢迎您随时回来监督我们的改变。

A fairly new hotel that is simple, clean n comfortable with a pleasant courtyard. I was pleasantly surprised to receive a complimentary upgrade to a bigger room. I really appreciate being allowed to check in early ahead of time as well as the free pick up service from the railway station on a rainy day. A special mention to the female receptionist, Ms Luoh who was very helpful communicating with the ground tour driver to arrange pickup from the hotel. The hotel also thoughtfully prepared breakfast for us to bring along our trips to snow Jade mountain n tiger Leaping Gorge which was very much appreciated. The hotel location is quite near to Zhongyi Market n close to the entrance of ancient city n surrounded by many local restaurants just outside the hotel. Highly recommend.

酒店回复：今日心情是开口向上的抛物线?因为遇见了温暖的您呀～谢谢您对我们的支持和认可～

Excellent staff thanks ??

酒店回复：Dear Valued Guest,Thank you for your excellent rating and for choosing to stay with us. We truly appreciate your support and are delighted to know that your experience with us was a positive one.Your rating is a great encouragement to our team, and it motivates us to continue providing outstanding service and hospitality to all our guests.We look forward to welcoming you back again soon.Warm regards,Royal Regency Hotel

Front desk Paul was AMAZING, he went above and beyond to assist us. Thank you The young lady at the Starbucks counter in the morning was the opposite.

On the journey, meeting Orange Hotel feels like finding a long-lost comfort. From the moment you step into the lobby and catch that faint, sweet scent of oranges, the entire space is bathed in warm, cheerful orange light. The room is as clean as if washed by sunlight—rinsing away the dust of the road, leaving only soft bedding and a peaceful sleep. This is more than just a hotel; it feels like a warm home, turning even a hurried trip into a journey with sweet pauses. Mr.Wang

酒店回复：感谢您的五星支持！桔子酒店会牢记初心，不断优化服务与环境，为您带来更优质的入住体验，愿您每次出行都有美好相伴，期待再会~

有免费接机和送机 很好 十分钟车程 前台Mia很热情 早饭还行 急着去机场

酒店回复：亲爱的客人，您好！非常感谢您选择昆明长水国际机场智选假日酒店并分享您的入住体验！我们很高兴得知免费接送机服务让您感到便利，这也是我们为客人提供的贴心出行服务之一。前台Mia热情的服务得到您的认可，我们深感欣慰，她一直秉持着酒店“睿智之旅，周全体贴”的服务哲学，努力为每一位客人营造亲切的氛围。关于早餐，我们会持续优化菜品和服务，希望能让您下次入住时更加满意。再次感谢您的反馈，我们期待您再次光临，我们会继续努力，为您提供更优质的服务！ 祝您生活愉快！智选假日宾客关怀团队

第二次入住这个公寓酒店，以后每次到埃及出差都会选这个酒店，地理位置方便，距离机场和市中心都很近，到哪儿都很快！