This hotel is absolutely wonderful and its atmosphere is amazing. For me , especially attractive was the beautiful lovely garden with many tropical trees, plants and timber. Also the unique and varied architecture , the well equipped rooms, restaurants and overall environment, including nice and clean pools- create a very cosy and comfortable piece of world. They are, simply very nice. My two- days weeks stay here, exceeded all my expectations. Very important: what I would really like to add, as well: the health care and services and the overall care , therapeutists' approach to clients , and the yoga lessons - were excellent and very professional. Thank you for this unique experience. Maria, Bratislava, Slovak Republic

The room was excellent, the rooftop pool, coffee bar in the morning, and wine reception at night were all top-notch. The staff was very friendly, the manager shook my hand and introduced himself.

So much thought has gone in to this hotel. The care taken to be accessible, comfortable, quiet, friendly and green is wonderful. We really enjoyed our stay.

酒店回复：Dear Guest,Thank you for your generous feedback. It is pleasing to hear you noticed the care behind the accessible design, the calm atmosphere and the environmentally conscious touches, as these are aspects our team considers closely each day. I will share your comments with the team, who will appreciate knowing their efforts made your stay more comfortable. We look forward to welcoming you back to Geelong.

Great space to stay! Close to everything and beautiful relaxing space within

酒店回复：Hi Ashley! Thank you so much for taking the time to comment on your stay. We hope we met your expectations and that you enjoyed your stay. We look forward to seeing you again soon!

Great pampering! relax, wind down and go on daily tours. Good food and ducklings happy to share the pool with you! Tx Carolina for coordinating, Alfonso and team for pampering!

酒店回复：Dear Guest, Thank you very much for sharing your wonderful experience. We are thrilled to hear that you had such a fantastic stay and it′s trully rewarding to know that Alfonso and Carolina made such a positive impact—we will be sure to share your kind words with them. We look forward to welcoming you back for another memorable stay! Kind regards, Finch Bay Galapagos Hotel

Wonderful stay. Appreciated the staffs attention and service when needed. They made the experience even better for my husband and I.

酒店回复：Dear Jesenia, Thank you very much for staying with us. We're so pleased to hear that you enjoyed your time at Gurney's.We do hope that you'll join us in the future and our team is always available for assistance when you wish to return.Kind Regards,Mike Bolick General Manager Gurney's Montauk

We loved our stay. Very quiet room which faced north so morning sun into balcony and beds. The TV screen was the largest I have ever experienced in a room. Room service meals were excellent and no detail spared. Huge white towels and roomy bathroom too. Even iron and ironing board there. We can’t wait to return.

酒店回复：Bonjour,Thank you sincerely for your wonderful review and perfect score following your recent stay at Sofitel Gold Coast Broadbeach.It is truly a pleasure to read how much you loved your experience with us. We are delighted that you enjoyed the quiet north-facing room, the beautiful morning sunshine on your balcony, and the comfort of our beds. Your comments about the large television, spacious bathroom, and thoughtful in-room amenities are greatly appreciated, and it is especially rewarding to hear that our room service dining exceeded your expectations.Our team takes great pride in ensuring every detail contributes to a comfortable and memorable stay, so your kind words mean a great deal to all of us.We are already looking forward to welcoming you back for another magnifique experience very soon.Merci,Matt AndrawsGeneral Manager

Other than understanding how the lights and electronics work, there was absolutely nothing about the hotel that was not perfect! The staff, the rooms and the breakfast was wonderful! A+

First of all I want to leave a good note for the diving school at that location. Helpfull staff, excellent service. Price is higher compare to other places, but I had one on one dives with my instructor so happy about that. I would defenitely go back there is the resort wasn't that really bad. About the resort: The 3.7 rating should already be a warning to be taken seriously. They claim to be a high end resort, but it is the opposite. The service is absolutely at point zero, you can sit for hours at the beach or the swimming pool, but do not expect someone to come from the restaurant to take on order, they wil simply ignore you. When you see this lack of service it is often a lack of training or no customer interest at all. You expect this resoirt to be run by a decent General Manager. Well exactly there is the problem. Mr. Romeo Co rather would go into a discussion and even threaten you than to listen to guests. I ordered a pizza with seafood (on the menu was not mentioned cheese, which is normal for a shrimp pizza and exactly why I ordered it. (on other pizza's the cheese was mentioned). I got a pizza with missing ingredi?nts (they were not on stock, apperently communication for that is not neccesay) and the pizza was overloaded with chewy cheese, so much that you could not even taste the shrimps anymore. Knowing myself, eating the pizza with that amount of chees would certainly mean a stomach burn for me. The general manager came to discuss with me (after the waitress and after the chef of the kitchen. The completely unqualified guy, went into a discussion that pizza's without cheese do not exist (maybe only in his mind), He could not take it back as there was some piece eaten (correct, I tried it for maybe 10% of the whole pizza). What he wanted to do with it if it was the whole pizza (give it to the next guests?) I was the only one in the restaurant and as far as I could see the only person in the whole resort. After that he tried the threathening way (yes really). If I was to send back the pizza, he would deduct it from the salary of the waitress, so I should really think about that. She was not to blame, he is as fully ignorant manager, was to blame. A manager is there for the guests, in a high end resort (rooms are easily 200 dollars a night), you would think you would be respectd as a guest. Well forget that. He did enough to be sure I will not return here. Prizes for food are ridicoulous and than you do not even have your ingredients on stock. You try to imitate a italian kitchen, but haven't got the feintest idea about Italian food. (you serve a Pasta carbonara with an Alfredo creamy sauce, It is on the menu, really). Storeboard ingredients (like the dressing on the ceasar salad, which by the way had nothing to do with a ceasar salad, as you went through the ingredients. Mr Arrogance us ruling as a king looking to win his battle and at the same time loose the war. Was he trained and schooled he would realize that, but he doesn't

Fantastic hotel with polite and helpful staff

酒店回复：Dear Fiona,Thank you very much for your kind words and for taking the time to share your experience with us. Your feedback motivates us to continue providing memorable experiences to all our guests. We truly hope to welcome you back again very soon.Kind regards from the entire Cuevas Team.