发email响应速度非常快，而且可以提前获得交通卡，非常的方便，服务态度也很好，前台可以获取牙膏小样，在欧洲旅行中非常难得

Had a very pleasant stay at Hotel Fortune Park Pushpanjali at Durgapur.The location is excellent, right in the city centre, making it very convenient to access everything nearby. The rooms were clean, comfortable, and well-maintained, with all the necessary amenities for a relaxing stay. The overall property is very well kept and gives a neat and welcoming feel. What truly stood out was the supportive and courteous staff across all departments — from the reception team to housekeeping, everyone was professional and always ready to help. The restaurant was also very well maintained, and the staff there provided service with genuine warmth and care, which made the dining experience even better. A special mention and sincere thanks to Mr. Ujjal, Souvick, Anamika, and Bubai for their excellent support and hospitality. Their efforts made the stay extra comfortable and memorable. Highly recommended for anyone looking for a comfortable stay with great service in a prime location at Durgapur.

Lovely location along the river. Breakfast had a good selection. Directions for parking should have been better.

Absolutely fantastic, every single part of the hotel is spotless. We had a double sea view room, it was massive with the most incredible view. The food and drinks on offer are wonderful. One particular thing I liked was the peace and quiet around the pool, no music playing it was heaven. It was clear to see that the staff loved their jobs and made a great team which in turn makes it a great atmosphere for guests. I wouldn’t hesitate to book again

房间配有小冰箱 保险箱 配备的简直不要太齐全 ella服务很好 下次还来这家酒店

酒店回复：感谢您选择并入住聊城东昌府万豪万枫酒店，并花费时间为我们留下点评。非常高兴您对我们的服务表示认可，这是我们继续前行的最大动力。从酒店出发，驱车10分钟即可到达东昌湖中华水上古城风景区，距聊城站和聊城西站均不到10分钟车程。我们热爱着为宾客提供旅途中一段美好的回忆，并一直在为您与所有宾客提供更优质的服务而努力着！再次感谢您的光临，我们在聊城东昌府万豪万枫期待与您再次相会。

Excellent location. Walking distance to great restaurants!

This room was an upgrade from the rooms I usually get and it outdid my expectations. I raved about the rooms before, but somehow they outdid it with the 2 king bedroom with the city view. Great place and will keep on visiting in the future.

酒店回复：Hearing that your upgraded guest room exceeded your expectations means so much to our team! We are especially glad you enjoyed the city views and plan to make The Tennessean your go-to spot for future visits. We cannot wait to welcome you back!

从进入酒店到办理入住酒店前台很冷漠,办理入住时和前台説了两次不要当头房间,前台回应两次入住房型没有早餐,办理完入住不做任何提示,最基本的房间在几楼电梯在哪个位置只字不提 到房间所在楼层后果然有一房间安排的当头,完全无视顾客需求,下楼更换房间时没有一丝歉意,重新换到十层后居然要游客付款房间按金,长见识了 房间内淋雨蓬头一开水到处喷,还伴随着刺耳的杂音,酒店吹风机也是老式的,要一直按着才能用,对洗完头发的女性非常不友好

酒店回复：尊敬的宾客，非常抱歉本次入住给您带来了极差的体验，我们深表歉意！针对您反馈的前台服务冷漠、未留意您避开当头房的需求、未主动指引楼层电梯、换房无歉意、同房型换房额外收按金等问题，我们已严肃追责当班员工，重新规范前台接待流程与服务话术，杜绝敷衍怠慢，严格尊重客人入住需求、提前告知入住相关须知。同时房间淋浴喷头喷水有杂音、老式吹风机使用不便的问题，我们已安排工程全面检修衞浴设施。提升客房硬件体验。非常理解您的不满，此次是我们服务与管理严重不到位，真心向您致歉。我们已全部落实整改，也恳请您给我们一次改进机会，后续莅临我们一定用心为您安排专属礼遇、弥补此次不好的体验。再次向您致以诚挚歉意！

酒店总体还算过得去，唯一不好就是自助餐加餐不及时，晚了就没什么菜了，18号早上那个前台需要好好的培训一下，问给能开发票是对怂我们两遍説前台开不了，哪里定的找哪里开去是，鬼火得很

酒店回复：我们对此次入住未能给您带来舒适的入住体验深感抱歉，我们收到您的建议，会及时对酒店员工进行培训，感谢您的建议，我们会不断进步，期待您下一次光临和监督。

服务满意，衞生乾净，大厅宽敞，早餐特别丰盛，房间整洁，每次都很满意。

酒店回复：亲、谢谢您对小维的中肯、您的满意是小维前进的动力，希望您不论是商业出行或者旅游都能选择入住，期待您再来