H?TEL à éVITER !!! Nous avions réservé trois chambres et, dès notre arrivée, une des cartes ne fonctionnait pas. Avec leur système “d’accueil autonome”, impossible d’obtenir de l’aide rapidement. Nous avons attendu plus de 45 minutes dans des couloirs remplis de mouches avant qu’une personne arrive enfin avec une carte fonctionnelle. Le personnel a été extrêmement désagréable et hautain, en particulier un certain Mohamed au téléphone, incapable de parler correctement à des clients ou de gérer un problème de manière professionnelle. Le pire reste le stationnement : nous avons demandé explicitement où nous pouvions nous garer et on nous a dit de laisser la voiture devant l’h?tel, sans nous prévenir que le dimanche matin le stationnement y est interdit à cause du marché. Le panneau est quasiment invisible et aucune information ne nous a été donnée malgré nos échanges avec l’h?tel. Résultat : voiture embarquée à la fourrière et frais supplémentaires à payer pour la récupérer. Le plus choquant, c’est que selon la police ainsi que le personnel de la fourrière, cela arrive constamment avec les clients de cet h?tel et l’établissement ne prend même pas la peine de prévenir ses clients. Donc ils sont parfaitement au courant du problème mais continuent à laisser les gens se faire piéger. Aucune excuse, aucune prise de responsabilité, aucune solution proposée. Cet h?tel cumule manque d’organisation, absence totale de service client et mépris des clients. à éviter absolument si vous ne voulez pas transformer votre séjour en cauchemar et perdre de l’argent en plus.

Melissa was wonderful. Very pleasant and she even brewed a fresh pot of coffee for me at 11:30pm. We had a great conversation about dogs and she was just great.

Beautiful location. Friendly staff. Nice and clean nearly everywhere. The bathroom in 101 has some issues. The toilet is not solidly stable. It tilts side to side. Under the wash basin there are pipes. I disliked looking at the dirty pipes while I was in the bathroom. The floor was clean, except in the corners, there was a nasty dirt build-up. I dislike looking at dirty corners while in the bathroom.

It was very beautiful. The staff were helpful and very accommodating. We really enjoyed our stay.

Very nice place to stay at the center of everything Everything was clean & comfortable & the staff was very helpful

Location is nice. Expectations weren’t met. Pd 240 for a room. Should have been better.

The view was spectacular and enjoyed time sitting on the balcony. Moby Dicks is well position for a walk into town or a walk along the river. I found the little notes about what you can’t do eg. Cook meat on the stove, leave dishes in the sink etc annoying with the constant threat of being fined - not relaxing or welcoming. Don’t provide ammenities if you don’t want people to use them! Have shampoo etc in refill containers that can’t be moved if you don’t want them taken.

酒店回复：Thank you for sharing your feedback following your stay at Moby Dick Yamba. We’re delighted to hear you enjoyed the spectacular views from your balcony and our convenient location, perfect for exploring the town and enjoying walks along the river.We also appreciate your honest comments regarding the in-room notices. Our intention with these guidelines is to maintain a high standard of cleanliness and safety for all guests, rather than to detract from your experience. That said, we understand how this may have felt overly restrictive, and we truly value this insight. We’re currently reviewing how we present this information to ensure it feels more welcoming and guest-friendly.Your suggestion regarding amenities is also appreciated, and we will certainly take this into consideration as we continue to improve our guest experience.

Staff were absolutely delightful and welcoming. Breakfast in the morning was great and the room had a perfect ocean view over Antrim Gardens. We went in May, so parking was free on the street right in front of the hotel. Central location for all that Portrush has to offer.

Staff lovely and friendly food excellent. Bed very bouncy…

I had a wonderful stay at this hotel and would definitely come back again. The staff was incredibly friendly, professional, and always willing to help with anything we needed. They made us feel welcome from the moment we arrived. The breakfast was excellent with a great variety of fresh and delicious options every morning. It was the perfect way to start the day. One of the best amenities was the free laundry service, which was extremely convenient and made our stay much more comfortable, especially for a longer trip. The hotel was clean, comfortable, and well-maintained overall. Highly recommended for anyone looking for great service and excellent value.

酒店回复：Thank you so much for the glowing review and 10/10! We are thrilled to hear that our team made you feel welcome and that you enjoyed the breakfast and laundry amenities. It was a pleasure having you with us, and we can’t wait to welcome you back for another wonderful stay soon!