Our stay at Fairmont mount Kenya was truly exceptional, beautiful rooms, Special thank you to Agnes at the front desk for her warm welcome, At the Zebra Bar and restaurant, Caren stood out with her attentiveness to detail and outstanding service. She was incredibly professional and went above and beyond to ensure we had a memorable experience. Her recommendation to try the outdoor experience was excellent, but we couldn't try one this time, the way she described it made us feel like we absolutely had to come back for more experiences at the hotel.

酒店回复：Dear Christine G, Thank you sincerely for taking the time to share your wonderful feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. Your kind recognition of Agnes and Caren is especially appreciated and we will be sure to share your thoughtful compliments with them and the entire team. Such feedback is incredibly rewarding and continues to inspire us to deliver exceptional experiences to our guests. Should you have a moment, we would be most grateful if you could also share your experience on Google, as your recommendation greatly helps other travelers discover Fairmont Mount Kenya Safari Club and the unique experiences we offer. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Excellent accueil et services

Apart from the renovation which we were told beforehand, the room we had was dark (probably because it was a windowless room), humid, aircon wasn’t strong but they provided a fan. Could smell urine even with the toilet seat covered, toilet door was closed, to a point that i was awaken by the foul smell. Had to spray perfume to have it barely covered. Ventilation was super bad. Cons aside, service was good, fridge in room had free drinks. Would recommend to book a window room if you had to even though friend that stayed in the window room said it was bad too. There’s a mall few minutes walk away which was a plus. Good view on the reception floor too.

酒店回复：Dear guest, thank you for choosing to stay at UrCove by HYATT Beijing Forbidden City as the accommodation during your visit to Beijing. Thank you also for recognizing our excellent location and friendly warm service. Due to the ongoing renovation of the exterior of the building by the municipal department, we apologize for not being able to provide you with a perfect stay experience, by the way, a few weeks ago we have already provided a notice on the booking website regarding the municipal department's external construction and terrace construction, we sincerely hope that guests could read it carefully before make reservations. Nonetheless, guests can also enjoy a overlooking view of the Forbidden City at hotel lobby on the 8th-floor. We are always at your service here and I look forward to meet you again at UrCove by HYATT! ---- General Manager Tony Chen

Sehr sch?nes familiengeführtes Hotel mit stilvoll renovierten Zimmern, gutem Essen und herzlichem Personal.

heureusement que nous avions réservé une place de parking car aucune place aux alentours. Pas de bouteille d'eau distribuée gracieusement dans la chambre. C'est dommage.

Great pool,lagoon lodge excellent with own BBQ. Great park for kids. Will definitely stay again.

Always a great stay - large rooms, stunning views, friendly staff and delicious breakfast boxes!

酒店回复：Thank you, we really appreciate that!

R?tt s? skrabbigt st?lle men v?rdinnan va j?ttetrevlig

Arrêt d'une nuitée en chemin vers Nuremberg. Très bel h?tel mais, comme tout en ville, resto fermé le lundi! Chambres propres, belle déco et très comfortables.

Good big parking area, helpful staff, would go again

酒店回复：Thank you very much for your wonderful review and for giving us a perfect 10/10!We are delighted to read that you appreciated the spacious parking area and the helpfulness of our staff. Your kind words truly motivate our team and mean a lot to us.We would be very happy to welcome you again during your next visit.