logement propre petit dejeuner pas digne d'un 4 étoiles personnel non qualifié

酒店回复：Chère Madame, Votre commentaire nous interpelle, car il est en décalage avec l'atmosphère habituellement appréciée par nos h?tes. Tout d'abord, merci de souligner la propreté de votre chambre, qui fait partie de nos priorités quotidiennes. Votre sentiment au sujet de l'accueil est contraire aux valeurs de l'équipe et à la philosophie de notre établissement. Chaque membre est attaché à offrir une expérience chaleureuse et personnalisée. Concernant le petit-déjeuner, servi sous forme de buffet, vous bénéficiez d'une soixantaine de produits locaux, bio ou maison. Nous aurions aimé savoir ce qui vous a manqué. Peut-être recherchiez-vous une approche de l’hospitalité différente de celle que nous proposons aux Vignes de la Chapelle. Nous sommes désolés si cela a pu créer une déception.

The breakfast was lovely and the restaurant is beautiful. Was surprised it was so large. And I highly recommend dinner. Also the staff is so helpful, it made my stay worry free

Oue room was clean and ready upon arrival. However, the air conditioning was inadequate for the room. Staff was great, friendly and helpful. Breakfast service is quite limited for hot items

酒店回复：Dear Nancy,Thank you very much for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found your room perfectly clean and ready upon arrival, and that our staff made a positive impression with their friendly and helpful service.We sincerely apologize for the inconvenience you experienced with the air conditioning. Please rest assured that we have passed your comments along to our maintenance team to inspect the system in that room and ensure it functions perfectly for future guests.We also appreciate your note about the breakfast selection. We always strive to offer a high-quality experience, and your feedback regarding the variety of hot items is incredibly valuable as we continuously work to improve our buffet options.Thank you again for choosing us, and we hope to have the pleasure of welcoming you back in the future for an even better experience.Best regards,Guest Relations & ConciergeHotel Posada de la Sillería

Arrival was pain free, directions given were spot on. Pet friendly with a pretty lake to walk around to actually stretch the dog's legs. Staff were very welcoming. The apartment faced over fields, with birdlife aplenty. The bed was one of the most comfortable we have slept in for a long time. The shower is larger than expected and works very well, hot water in abundance. The best thing for me is the peace and quiet due to the location. There was a hob, kettle, toaster and a microwave that we didn't use, but would make a multi-day stay more convenient. Can recommend as a place to stay.

Lovely hotel, clean, comfy, conveniently located and it has a restaurant in the building. There is also a Starbucks located in the lobby. It is near a riverside park, the State Capitol building. Next year will be its centennial celebration!!! The staff are most helpful and professional.

酒店回复：I am so happy to hear that you enjoyed your stay here with us! I hope you have a wonderful time here with us and we do hope to see you again in the future.

While there was an initial misunderstanding due to a hygiene concern which caused distress on our first night stay that I had to escalate the matter through Trip.com, the hotel manager turned the experience around. The night before check-out, we had a genuine and positive conversation at the lobby. She was humble and openly acknowledged her shortcomings and appreciated for helping her learn and grow as a leader. Good to know that a manager willing to take accountability and desire to improve. Every hotel staff we have interacted with are professional and friendly. Aside from the good service recovery, we loved the hotel's convenience: 1. Siji Minfu Peking Roast Duck Restaurant (四季民福) is next to the hotel along with other food options in the same stretch. 2. The hotel is perfectly located within walking distance to Wangfujing Pedestrian Street (shopping and food). 3. The fun robot that delivers food right to our doorstep! The hotel also prepared light snacks for our airport journey. Overall, this hotel is highly recommended!

酒店回复：Dear guests: Hello! Thank you for giving us such a high evaluation. Manxin Hotel is a high-end hotel brand under Huaju Hotel Group. Manxin is a very modern hotel with an elegant Chinese classical architectural appearance, luxurious and exquisite decoration, advanced equipment and facilities environment, forming the unique style of Manxin Hotel. The hotel provides a variety of fruit snacks, teas and surprise gifts every day. We look forward to your next stay! Hotel General Manager: Zhang Zhe

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Arriving with bicycle and trailer. Staff helped carry and store gear and bicycle. Beyond his duties. A lot help also with language barrier of getting transportation service too. Definitely a great place to stay.

The room was good. The breakfast was very good. We didn’t eat dinner as we preferred to go out to somewhere smaller. The pool was excellent but didn’t use the sauna because it was expensive, I don’t need to spend 3 hours in a sauna. There’s been plenty of hotels were they have been included or cheaper.

Clean, simple, with fantastic breakfast, very accommodating hostess and excellent dinner recommendations!

酒店回复：Thank you Virginia. Enjoy the rest of your holiday. Regards Patricia.