The unit was great, I would like to suggest the fitting of a bar for getting off the toilet in unit 23, there is a towel rail in reaching distance but a grab rail might be better

非常喜欢的酒店，乾净整洁，房间设计简洁带小孩可以简单做饭，周围热闹逛商场方便，去海边步行10分钟左右

From the moment we arrived to the moment we left we loved this place. The bar restaurant and outdoor areas were aesthetically pleasing with a rustic charm befitting the African Bush The staff were friendly and professional especially the restaurant team led by Thando Our ranger Desmond was superb. He held his audience captive on the wagon with his engaging wit and passionate commitment to the wildlife. He was an excellent driver especially during the rainstorm He got us so close to the animals of which the experience at seeing cheetahs rhino elephants buffalo was very emotive and spellbinding .not forgetting theMagic of the G & T sundowners which he organized so well. Thank you Lovely memories .

Excellent hotel with fantastic views. Very clean and well run. Breakfast was great / beyond expectations. However lunch at restaurant was very underwhelming and we had much better lunch / dinner at nearby restaurants.

躺床上就能看雪山的酒店，服务也很好，帮我们叫网约车，还介绍好吃好玩的地方给我们，关键还能换点当地现金

酒店回复：感谢您的喜欢与认可??能够让您在房间里就看到雪山美景，是我们非常开心的事情～???也很高兴我们的服务能给您的旅途带来便利，无论是帮忙叫车、推荐好吃好玩的地方，还是协助兑换一些当地现金，都是我们应该做的。期待下次再来阿拉木图时，还能继续陪伴您的旅程，祝您旅途愉快，一切顺利～

Struttura pulitissimo e ricca di particolari. Colazione buonissima e ricca. Stanze silenziose. Particolare ringraziamento al barman! Cocktail buonissimi

定了2间房 两间房的门都有问题 就餐第一次点的葱花饼告知没有 第二次点的面告知没有 因为施工原因 摆渡车无法接送 只能走吊桥 我们其中有恐高的长者 拿着行李箱上下台阶 服务和体验感与价格不匹配 避雷！

酒店回复：尊敬的宾客：您好!感谢您选择我们酒店，非常荣幸能为您服务。同时感谢您对我们提出的宝贵建议，我们深知这是对我们最大的爱护和帮助，我们会认真研究和解决，为您提供更加舒适温馨的入住体验。酒店全体员工期待着您的再次下榻!

This is so quiet and peaceful that it is amazing hotel full of very beautiful people. Well done

Hotel muy acogedor y familiar, especialmente para ir con tu pareja. Estuvimos muy a gusto y tranquilos. Con Spa y zona de piscina y solarium muy tranquila. El desayuno no era bufet pero és muy completo. Encontré a faltar una zona de cafeteria.

Preis- Leistung iO

酒店回复：Lieber Gast,herzlichen Dank für Ihre Rückmeldung. Es freut uns sehr, dass Sie das Preis-Leistungs-Verh?ltnis in unserem Hause positiv bewerten.Ihr Lob best?rkt unser Team in dem Anspruch, unseren G?sten ein stimmiges Gesamtpaket zu bieten. Gern begrü?en wir Sie bald wieder im PLAZA INN Schm?ker-Hof.Mit freundlichen Grü?enPatrick Stüben / Direktion