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The room smelled like a combination of ammonia, dog urine and a cleaning agent that didn’t cover the smells. The water pressure was very low in shower and previous hairs left in shower and toilet area
酒店回复：I am so sorry for your bad experience. I wish you would have mentioned that while you were at the hotel we would have moved you to a different room. We are in the process of shampooing all of our rooms and only have a couple left to take care of. We are a pet friendly hotel but we try to limit which rooms are used for stays with pets so we can monitor the condition and address issues like odor. I assure you we take this very seriously and are very sorry for this experience.
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The staff was rude and horrible to be around. The place was disgusting!
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Beautiful place, perfect for a quick getaway for couples. Luz Houses combines the natural surrounding environment with the houses architecture, complemented by excellent service and dedicated staff. The cherry on top was the breakfast, offering both variety and quality. Definitely worth visiting
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Well maintained and budget friendly
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Exceptionnel! Très bel h?tel, dans un magnifique parc, le tout joliment décoré. A noté une hospitalité incroyable, personnel très professionnel, souriant, très attentionné jusque dans l anticipation de nos demandes. Le Spa: parfait! Massage, soin du visage, à la hauteur des prestations de l h?tel. Bref, à faire!
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Hotel was very clean and quiet area. Will definitely stay here
Again
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酒店衞生特别好服务态度超棒住着放心五一玩的很开心??
酒店回复：酒店回复内容:尊敬的贵宾：感谢您的好评与认可，我们会继续用心服务，期待您的再次光临~
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感受非常好，以后出差必选。相当nice
酒店回复：开心得到您这般认可！能成为您出差首选是我们最大荣幸，随时恭候您再次入住，祝您诸事顺遂～
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New facility. Staff was outstanding in all communications. Cabin was well maintained and comfortable beds
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AC doesn’t work - at 11pm they offered to move us to another room. We were unpacked and needed to get up at 6am. No one was available to try to fix the problem. Second offered solution was to open the balcony doors. That worked (in May ) for the temperature but we had 7 hours of no / fitful sleep with the street noise. What do they do in August when it is 90 outside??!! Stay elsewhere Perhaps there are reasons why Kempinski yanked their association with this hotel
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