We had a wonderful stay at this hotel. The service was excellent from the moment we arrived. The hotel kindly arranged a pickup from the train station, which made our journey much more convenient. Upon check-in, we were welcomed with complimentary tea and chocolates, a thoughtful gesture that made us feel very welcome. The hotel was exceptionally clean, well-organized, and comfortable throughout our stay. Renting e-bikes was also very easy. Since we arrived in the afternoon and rented the bikes for one and a half days, the hotel even offered us a discount, which we really appreciated. As Shangri-La can be quite cold, the hotel also lent us scarves to keep warm when we went out. This small but thoughtful service showed how much they care about their guests' comfort. Overall, the staff were friendly, helpful, and attentive. We highly recommend this hotel to anyone visiting Shangri-La and would gladly stay here again.

酒店回复：看到你对我们的评价可高兴了，小店有我们精心打造，每一个房间都倾注了大量的心血和时间，香格里拉海拔比较高，为预防高反，小店为家人们配备了红景天，西洋参等特制的饮品，并且每个房间配备的都有供氧机。我们会做好服务和品质的提升，祝家人们身体健康，生活愉快，万事如意。非常欢迎你们下次再来香格里拉做客

Nuit paissible hotel irreprochable chambre moderne et propre petit dej copieux et genereux nous reviendrons!

酒店回复：Bonjour, Nous vous remercions d’avoir choisi ACE H?tel Creutzwald pour votre séjour et d’avoir pris le soin de partager votre expérience positive. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain voyage. Bien cordialement, toute l’équipe d’ACE H?tel Creutzwald

We had one night stay during our UK trip. It is near to design outlet. Near to the breathtaking Cotswold. Breakfast is good enough. Room is clean and comfy.

Stayed one night. Well located within walking distance of everything. The property looks recently renovated. Our twin room on the second floor was spacious and clean, but poorly designed and lacking in functionality. Besides the beds, the furnishings included a small coat rail with a couple of open shelves, a small desk and one chair. There were no night tables or closets. The front door lacked a latch or deadbolt, and could be easily opened from the outside by anyone with a key card. The numerous windows (on two sides of the room) had no sheer privacy curtains, so we had to keep the blackout curtains closed at all times, as our room was easily looked into from the street and the building across the narrow street. Instead of night lamps or reading lights, there were hanging lamps with a metal cage and no shade - very impractical for reading or getting up during the night without waking up the other person. There were only three power sockets, two of which located near the beds, but at floor level. Comfortable bed and pillows. Amenities included an electric kettle, but no mini-fridge. The bathroom was extremely poorly designed: the toilet was on one side of the room, while sink and shower were on the other side, without a door separating them from the rest of the room. As the shower only had a half door, it means that one showers in full view of the other person in the room, without any privacy. There's even a full mirror strategically placed to reflect the person in the shower, so the other person doesn't miss any details! The shower had good water pressure. No shelf space in the bathroom, only a couple of hooks. A/C and wifi worked well. Breakfast with good selection of quality selection. I don't know if all rooms are so poorly designed, but I certainly wouldn't stay in the same room again.

全季的品控还是值得信赖的，第一次来昭通，选了它。比成都的全季，多了个护理包，很贴心，很方便。 非常感谢5月19日晚上和20日上午前台值班的两位女孩子，不厌其烦的给我们一行人提供了很多次额外帮助，全程很礼貌，很耐心，再次感谢。前台人员就是酒店管理情况和服务最直接的体现，如果还来昭通，自己订房的话，还会选择贵店。

酒店回复：尊敬的客人，您好！我是昭通全季酒店的店长。认真读完您的两条评论，心里真的很温暖，也特别受鼓舞。首先感谢您对全季品控的信任，第一次来昭通就选择我们，这份信任我们特别珍惜。您提到的护理包，其实是我们在日常运营中一点点积累出来的小细节，能被您注意到，还拿来和成都全季比较，説明这些用心的准备真的起到了作用——让您的旅途多一分方便，我们就满足了。更要感谢您对前台两位姑娘的肯定。您説的很对，前台就是酒店服务最直接的窗口。她们能给您留下“礼貌、耐心、不厌其烦”的印象，并让您因此对我们整个团队产生信赖，作为店长，我为她们感到骄傲。您的这段评价，我会一字不落地转达给她们，也会在晨会上分享给全店同事。因为您让我们看到，我们的努力，客人真的能感受到。“如果还来昭通，自己订房的话，还会选择贵店”——这句话是对我们最大的鼓励。下一次您来，请随时联系我或前台，我们会一如既往地，把您当老朋友一样接待好。祝您和朋友们一路平安，期待下次昭通再见！

入住体验特别好，工作人员服务热情贴心，酒店设施齐全完善，房间乾净整洁，住着舒心又安心，性价比超高，强烈推荐??

酒店回复：尊敬的宾客，非常感谢您给予的满分好评！看到您对我们的服务、出行便捷度、舒适床品以及客房和衞生间的洁净度都十分满意，我们由衷地感到开心

Our 2nd time staying here and again could not fault the staff or faculties. Our room was on the 3rd floor facing the pedestrian street so there was some late night noise pollution but the room was clean and the bedding very comfortable. The location is great too. Close to the main shopping strip at Nanping mall and loads of food options nearby. Great place to stay when in Kunming.

酒店回复：?经典中式下午茶?品普洱滇红茗品?尊敬的贵宾，非常感谢您再次下榻本店并分享入住体验。因客房临近步行街，夜间存在一定环境噪音，在此向您致歉。我们将持续精进服务与客房品质，依托优越的地理位置为每位宾客带来舒适体验，期待您再度光临。

Resort is a bit dated. Stayed at other Secrets properties and food was so mich better at other locations.

酒店回复：Dear Guest, Thank you for your review and for letting us know about your experience at Secrets Puerto Los Cabos Golf & Spa Resort. We are committed to continuous improvement and your feedback is invaluable in this process. We look forward to welcoming you back and ensuring your next visit is even more memorable.Sunny greetings from Los Cabos, Beatriz Barroso, e-Concierge Secrets Puerto Los Cabos Golf & Spa Resort

设施：很新，用小度控制所有，包括给前台打电话都是用小度，方便快捷 衞生：很乾净整洁 环境：酒店位于一个马路边，但是隔音很好，要的三层大露台的房间，面向小区所以很安静 服务：无论前台还是保洁阿姨都很友善热情 整体是个很满意的酒店，虽然五一昆明一直下雨，但是酒店住的很不错，非要説有不足就是离景点都比较远，打车都得半小时~40分钟，再加上五一期间拥堵，路上时间花的长一些

酒店回复：?独立庭院 露天帐篷?尊敬的宾客：您好！非常感谢您选择昆明官渡豪生Life酒店，并分享您的入住体验。我们酒店的独特之处就在于，在昆明市区繁华之地，拥有一方宁静的独立庭院以及别具一格的露天帐篷区域。庭院设计精巧，绿植环绕，四季皆景，是您逃离喧嚣、放松身心的理想之选。在这里，夜晚，仰望星空，感受城市中难得的宁静与浪漫。而露天帐篷更是为您的住宿增添了一份别样的情趣，无论是举办一场温馨的小型聚会，还是与爱人共度私密的二人世界，都能为您营造出独一无二的氛围。我们致力于为每一位宾客打造与众不同的住宿体验，期待您再次光临，继续在这方独特的空间里留下美好的回忆。如同家人般呵护您的舒适之旅，在豪生Life，入住即是归家！——昆明官渡豪生Life酒店宾客服务团队

Friendly staff, very clean rooms. Make sure when you book you clarify what type of room you want (tub, balcony, etc) . We didn’t specify because we booked online, and we were given a non tub room when we wanted a tub room. The staff made the change for us, no problem, which was great!