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Wonderful hotel and location. The staff were also amazing - 5*
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老牌酒店，服务还行，房间老旧了，而且格局不够开阔，房间偏小，
衞生：需要加强，早餐味道不错，客房服务不错，前台服务差强人意！
酒店回复：尊敬的宾客，您好！非常感谢您抽出宝贵时间分享此次入住体验。对于您提到的前台服务体验不佳、房间设施老旧、衞生细节待加强的问题，我们深感抱歉。我们已第一时间将您的反馈同步至前厅部、客房部及质检小组，将立即开展专项覆盘与整改：针对前台服务开展服务礼仪与沟通技巧强化培训；针对客房设施老化问题，我们已纳入升级改造计划，同时将加强衞生巡检力度，确保细节品质。您对早餐口味与客房服务的认可，是我们前进的动力。翠湖宾馆作为拥有70年历史的本土老牌酒店，我们始终珍视每一位宾客的意见，也正以更严苛的标准打磨服务与硬件。期待未来能有机会再次为您服务，以全新的面貌弥补此次遗憾。
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Simplesmente perfeito. Limpeza impecável
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Lits confortables
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Staff were lovely and welcoming , accommodation spotlessly clean and pool was warm. Plenty of sunbeds perfect location for LC will be back!
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The staff were amazing at the place, from the moment we arrived they made us feel so welcome and their service was fantastic.
The breakfast was lovely with a gorgeous view of the sea. We loved the pool area and the grounds. Would definitely return!!
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Superb stay for our Brecon Beavons hike. Staff were welcoming and helped us any way they could - including ensuring we had breakfast before a long hike! Thank you! Hotel was quiet and a good sleep. Co-op supermarket nearby which was actually big and well stocked! Only an hour from Cardiff.
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简单 乾净 又方便的住宿单人过夜简单也便利
5/22当晚柜台服务妹妹人服务超级好，人也甜美
酒店回复：Hi there, Thank you for your kind review! We’re so glad you found the accommodation simple, clean, and convenient for your overnight stay. It’s wonderful to hear that our receptionist on that evening in particular provided a warm & friendly welcome — we’ll be sure to pass along your lovely feedback to her. We hope to welcome you back again in the future!Kind regards, Lylo Crew
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Close to what we needed, friendly staff, family friendly, great warer park, gated with code which made me feel safe.
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Love staying when I’m in the area. The rooms are great. The employees are great.
酒店回复：Hi Sheryl,We’re delighted to hear that you love staying with us and appreciate your kind words about our rooms and staff. Your positive feedback is truly motivating for our team. We look forward to welcoming you back on your next visit to the area!- The Staff at Holiday Inn & Suites Arden - Asheville Airport
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